Erin Steinmetz | May 29, 2013
Arraya Solutions announced today it has received the 2012 EMC® Velocity™ Services Quality Award from EMC Corporation for achieving outstanding service excellence and customer satisfaction as measured by the EMC Velocity Services Quality (VSQ) program.
The EMC VSQ program is a project-specific survey program designed for partners with VelocityServices designations to solicit customer feedback regarding the quality of the partner’s service engagements.
“We are honored to once again be the recipient of the Velocity Services Quality Award from EMC,” said Daniel Lifshutz, Arraya Solutions CEO. “This award is extremely important to us because it is the result of customer feedback and satisfaction, which we pride ourselves on and take very seriously. Our commitment to complete customer satisfaction and technical expertise is what allows us to offer the Arraya Guarantee, which promises that we will deliver technology solutions that exceed expectations through our people, partners and proven methodologies. We are truly honored to receive this award from EMC and look forward to our continued partnership.”
“EMC’s Total Customer Experience hinges on superior customer satisfaction and quality and is a cornerstone of EMC’s success. I’m delighted to see an increasing number of Velocity Solution Provider partners from around the world who continue to drive and deliver outstanding levels of customer service to their customers. The latest survey results demonstrate that these partners have embraced and honed their EMC services skills set to maintain increasingly high levels of customer satisfaction,” said Jeff Schmitt, Americas Theatre Lead, Global Services Partners, EMC Corporation. “As an EMC Velocity Services Quality Award winner, Arraya Solutions demonstrates leadership in service delivery quality and exemplifies the high standards to which EMC holds its own Global Services organization.”
The EMC Velocity Services program enables a select community of trained and certified EMC authorized partners to deliver a comprehensive portfolio of services ranging from technology implementation to technical support. These partners provide value-added services to address the most crucial aspects of a customer’s information technology infrastructure.
For more information:
Read the full press release here