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Arrayainsight

Ask a Tech: Cisco Webex Contact Center

Arraya Insights Arraya Insights| April 1, 2020

Cisco Webex Contact Center is a unique tool, one that unites the flexibility, scalability and low maintenance of the cloud with the reliability and security of the company’s on-premises call center solutions. Recently, Arraya received a unique designation, joining a select group of partners nationwide to earn the Webex Contact Center Authorization. This certifies the […]

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4 Ways Cisco and Voicea Can Make Meetings More Productive

Arraya Insights Arraya Insights| March 26, 2020

Let’s be honest: Meeting attendance may be a bit spotty over the next few weeks. The attention spans of those actually in meetings? Even spottier. Freshly homebound users may be tempted to keep one eye on news reports and social media updates about the coronavirus during their 9-5s. Or, maybe they’re sharing their new workspace […]

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Prepping for – and Enabling – a Remote Work Culture at Your Organization

Arraya Insights Arraya Insights| March 25, 2020

As we’ve discussed previously on this blog, the growing threat posed by the coronavirus has transformed remote work from a perk into a necessity. Workplaces around the world – including Arraya’s home base in Montgomery County, PA – have asked office-based team members to stay home to help stem the spread of the virus. Here’s […]

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Ready for Anything: Chronicling Arraya’s Digital Transformation Journey

Arraya Insights Arraya Insights| March 19, 2020

Just shy of a month ago, Arraya moved into our new company headquarters in Blue Bell, PA. Now, for the next two weeks, those doors – just like the doors of organizations across Montgomery County, PA (and really, the world) – are locked. Our actual homes are doubling as our work homes due to directives […]

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New Offers Make Webex, Teams Free in Attempt to Stall Coronavirus Spread

Arraya Insights Arraya Insights| March 13, 2020

Once considered a perk, work from home days have started to become something of a norm. Fears sparked by the spread of the deadly coronavirus have led many organizations around the world to temporarily expand and redefine their policies in the name of public safety. In response, two leaders in the enterprise mobility space – […]

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New to Cisco Smart Accounts? Here are 5 Best Practices

Arraya Insights Arraya Insights| March 11, 2020

Smart licenses and smart accounts are intended to make managing Cisco solutions easier – but they can sometimes do just the opposite. Legacy lifecycle tools, such as PAK files, are ingrained in the minds and routines of countless technologists. For some admins, the culture shock that accompanies life after PAK files can make smart licenses […]

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VNX, Isilon and More Key 2020 Dell EMC End of Support Dates

Arraya Insights Arraya Insights| March 9, 2020

Several key Dell EMC solutions are set to hit major lifecycle milestones this year, including end of life (EoL) and end of standard support (EoSS). If any of the following technologies can be found in your data center, the time to start prepping an upgrade plan is now. This way, when the clock strikes zero […]

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6 Ways Organizations are Struggling with Technology Lifecycle Management

Arraya Insights Arraya Insights| March 3, 2020

It’s easy for those outside of the day-to-day grind of IT to stress the importance of keeping an eye on technology lifecycle management. Those on the inside? We know that assets, licenses, and subscriptions are just one of, say, a thousand things IT needs to keep an eye on, each of which is labeled as […]

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Cisco Releases Critical Patches for Millions of Phones, Routers, More

Arraya Insights Arraya Insights| February 18, 2020

Cisco has released patches for not one, not two, not three but five high-risk vulnerabilities affecting potentially tens of millions of its devices. If left unaddressed, these exposures could allow remote attackers to take control of desktop phones, switches, routers, and even security cameras. Despite the massive assortment of possible targets, as of yet, there’s […]

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Organizations are Revamping Their Approach to Voice: Should Yours?

Arraya Insights Arraya Insights| February 14, 2020

Organizational voice strategies used to revolve around the handsets perched on employees’ desks or near their workstations. These physical devices aren’t going anywhere; however, the strategies around them have expanded as organizations look to incorporate a more diverse set of solutions and approaches. As it has throughout the IT stack, this pursuit has landed many […]

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