Windows 11: Everything You Need to KnowArraya Insights| July 23, 2021
For PC users, a Windows update may mean new and exciting features to look forward to, while others may dread the unknowns of change. Reported to be available as early as October 2021 and into 2022, Windows 11 will bring a new, serene look that’s meant to simplify your desktop space and help users optimize […]
Skype for Business to Retire on July 31, 2021: Are You Ready?Arraya Insights| July 20, 2021
Back on July 30, 2019, Microsoft announced that they would be retiring Skype for Business in two years, opting to transition customers to the more successful collaboration hub, Microsoft Teams. Prior to the pandemic, Teams had approximately 32 million daily users. To provide some perspective on the workforce’s increased need for remote collaboration, the number […]
Expert Q&A: Exploring SD-WANArraya Insights| July 8, 2021
Chuck Kiessling (Senior Director, Presales Solutions) and Kyle Dillon (Senior Network Solutions Architect) explore SD-WAN, including an overview of the technology, the key benefits, licensing and purchasing options, network-as-a-service, and more.
Arraya Insights Vodcast Episode 5: Tales from the CryptoLockerArraya Insights| July 1, 2021
In this episode of the Arraya Insights Vodcast, our panel looks at the cyber threat landscape. Specifically, they delve into ransomware, cyber security preparedness, incident response, cyber insurance and more. Hosted by Chuck Kiessling, Senior Director, Presales Solutions, this episode’s panel includes Scott Brion (Director, Cyber Security), Mike Piekarski (Enterprise Security Architect), and Keith Wood […]
Service Desk Success: The Essential Role Taking Help Desks to the Next LevelArraya Insights| June 29, 2021
The days of supporting cube-based workers who use only company-owned laptops are a distant memory. For most organizations, the reliance on technology has increased heavily in recent years, a trend that went into warp speed in 2020 as a result of the COVID-19 pandemic. As that reliance increased, so too did the pressure on the […]
Expert Q&A: Microsoft Teams UpdateArraya Insights| June 16, 2021
Chuck Kiessling (Senior Director, Presales Solutions) and John Salmons Jr. (Inside Sales Engineer) dive into some of the most recent updates to come to Microsoft Teams, including enhanced controls for meeting organizers, instant collaboration options, and a few industry-specific features.
Arraya Insights Vodcast: Episode 4Arraya Insights| May 18, 2021
Episode 4: A Candid Conversation with Cohesity’s Field CTOs On this episode of the Arraya Insights Vodcast, our panel welcomes special guests, Chris Colotti and Jon Hildebrand, Cohesity Field CTOs, to tackle a wide range of topics including the cloud, backup and recovery, ransomware, and more. Prefer an audio format? Subscribe to our Arraya Insights […]
5 Common Outsourced Help Desk Complaints (and How Arraya Solves Them)Arraya Insights| May 4, 2021
Working with a managed Help Desk partner is a great way to relieve some of the burden on internal technology resources, allowing a greater commitment to higher value deliverables. Or at least that’s true in theory. In practice, outsourcing Help Desk duties can present its own set of challenges. If left unaddressed, these obstacles can […]
7 Ways the Webex Desk Camera Isn’t ‘Just Another Webcam’Arraya Insights| April 28, 2021
With the release of the Webex Desk Camera in January, Cisco entered into the highly competitive webcam arena. Webcams are having more than a moment right now, serving as the primary visual connective tissue for many organizations since the COVID era began. Even as workplaces reopen, it’s likely work from home will remain, at least […]
Expert Q&A: Customer Success Management in the SpotlightArraya Insights| April 21, 2021
Melina Anthony (Director, Customer Experience) and Seirra Lawton (Customer Success Manager) explain CSM and describe how Arraya’s customers can benefit.