Managed Services Network Admin Collaboration Focus

Managed Services Network Admin – Collaboration Focus

Arraya Solutions is looking for a Managed Services Support Specialist focusing on Collaboration to join our technology team! This position will be responsible for management and administration of our managed service offerings; particularly pertaining to Collaboration/Voice over IP. Additionally, this position will be expected to monitor and service our internal infrastructure and staff.


  • Support and administration in the following areas:
    • Enterprise Collaboration including voice
    • Identity Management
    • Authentication Management
    • Enterprise/Data Center Networking and Security
    • WAN and LAN Networking
  • Provide technical support for various network environments and services
  • Manage and maintain customer environments remotely (some onsite)
  • Provide tier 2 support for customer reported issues or requests
  • Updating and reviewing customer documentation
  • Monitoring and reporting of various environments

Desired Attributes:

  • Strong Experience with Voice over IP environments* in particular:
    • Cisco Call Manager
    • Cisco Call Manager Express
    • Cisco Unity
    • Cisco Presence
    • Cisco Expressway Servers
    • Cisco UCCX
  • Strong Experience troubleshooting VoIP infrastructure
  • Strong Experience troubleshooting Network infrastructure
  • Strong Experience within CLI as it pertains to network devices and infrastructure
  • Experience with configuration and management of Cisco switches, routers, ASA’s and AP’s.
  • Experience with AAA authentication including Radius and TACACS
  • Knowledge of ASA and Sourcefire security policies and ACL.
  • Knowledge of network routing and switching, perimeter security (firewall), and web/email security and filtering* preferred
  • Strong customer service skills

*Certifications Preferred

This is a full time position, (40) hours/week with the possibility of off-hours support work.

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Please send a cover letter and resume to hiring@arrayasolutions.com.