|
Career
|
Senior Collaboration Engineer

Senior Collaboration Engineer

Arraya Solutions is looking for a Senior Collaboration Engineer to join our technology team! In this role you will design, implement and support Unified Collaboration infrastructure & contact/call centers for customers, using experience with Cisco components. If you have a proven record of accomplishment of success implementing Unified Collaboration infrastructures and contact/call centers, proven ability to build strong relationships with clients and peers, and a desire to be a valued member of a growing organization then we encourage you to apply for this opportunity!

Duties & Responsibilities:

  • Analyze customer’s existing Contact/Call Center infrastructure, including the hardware (computers, servers, routers, switches, etc.) and software
  • Design & deploy new Unified Communications / Collaboration infrastructure based on customer’s needs
  • Monitor the installation of the hardware; and install and configure the software, including the Cisco Unified Communications and related software
  • Troubleshoot and support the new infrastructure
  • Deliver customer training and knowledge transfer
  • Create Service Standards in design, documentation, configuration and implementation
  • Communicate regularly with the Service Delivery Manager on client satisfaction and review client initiatives
  • Provide accurate and on-time updates to team members, project managers, and management team
  • Continue to stay current in all aspects of the solutions within your area of expertise
  • Maintain required vendor certifications and continue to grow technical skill set 

Requirements:

  • Minimum 5 – 7 years of experience with Cisco hardware (routers, switches, gateways (H.323, MGCP, SIP); Cisco Unified Communications and Collaboration software (Communications Manager, Unity Connection, applications as well as experience with Contact/Call Center quality monitoring applications (Nice, Calabrio, Cisco AQM, etc.)
  • Minimum 3-4 years of experience with Presence/Jabber, Unified Contact Center Express, Video Conferencing and Streaming, Video & Telepresence
  • Must have excellent communication, documentation, and customer facing skills
  • Ability to meet and exceed customer expectations for projects
  • Strong written and verbal communication skills
  • Ability to provide training to customers
  • A proven track record of high quality solution implementations
  • Demonstrated ability to work with and communicate with other team members
  • Must have the ability to analyze existing and anticipated client requirements and promote consideration of companies’ solutions and services to meet the client’s requirements
  • A strong desire to learn other technologies and skills
  • Energy, excitement, passion and desire to make an impact for Arraya and our customers
  • Cisco level certifications (CCIE preferred, CCNA/CCNP required)

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Send your cover letter and resume to hr@arrayasolutions.com.