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Career
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Service Desk Specialist

Service Desk Specialist

Arraya Solutions is looking for a Service Desk Specialist to join our team! In this role, you will be responsible for supporting and growing our managed service offerings, which include cloud-based backup, infrastructure monitoring and problem remediation. You will be asked to maintain our managed services infrastructure and field service calls from customers regarding requests and issues.  Additionally, you will be expected to monitor and service our internal infrastructure and staff.

Responsibilities

  • Field support calls
  • Provide primarily remote technical support
  • Remediate hardware and software incidents
  • Execute account provisioning/administration
  • Perform computer configuration/repair
  • Schedule updates
  • Manage network print services

Experience Required

  • Minimum of 1-2 years of related experience

Desired Attributes

  • Strong customer service skills
  • Experience with Windows Operating Systems, with an understanding of security permissions for Active Directory
  • Experience supporting laptop/desktop workstations and troubleshooting problems related to end-user applications and network connections
  • Familiarity with SharePoint and Exchange
  • Experience with monitoring solutions, such as Microsoft System Center Operations Manager, Solarwinds Orion, Nagios XI, or Zenoss Enterprise Management
  • Experience with Microsoft’s System Center Configuration Manager (SCCM)
  • Microsoft certifications are a plus

Position Type and Expected Hours of Work

  • This is a full-time position, (40) hours/week
  • There is a 1st shift (9:30am-6:00pm) need for this role as well as 2nd shift (3:00pm-11:30pm). In the first shift opening, you will have 1-2 days a week to work from home. The 2nd shift opening is fully remote
  • This role also calls for participation in on-call rotation

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, reach out to us today! Please send a cover letter and resume to hiring@arrayasolutions.com.