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Career
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Service Desk Technician Iii Endpoint Specialist

Service Desk Technician III (Endpoint Specialist)

Arraya Solutions is looking for a Service Desk Technician III (Endpoint Specialist) to join our Managed Services team.

This individual is responsible for providing technical support assistance for Customers with a primary focus on utilizing system management tools and procedures to monitor and manage the health and security of deployed workstations and devices, and the software installed on those devices. The Endpoint Specialist maintains up to date knowledge of security vulnerabilities, software versions, and system management tools. They will assist Service Desk team members with incident classification and initial triage and be a primary escalation for unresolved issues. They will process non-critical service requests and perform recurring maintenance tasks in coordination with the Managed Services Systems team. This position reports to the Service Desk Manager.

Responsibilities

  • Provide remote technical support for incidents and problems involving Microsoft technologies
  • Create and update MS Windows images for Arraya and its customers
  • Install, upgrade, and configure virtual machines such as VMware, Hyper-V
  • Perform administrative tasks supporting functional operation of deployed workstations
  • Support patching activities in coordination with team members
  • Create and deploy application packages as well as troubleshooting any related issues
  • Update ticket, task, and service request details to support triage, escalation, and resolution
  • Capture, document, and transfer knowledge of Customer environments
  • Support Customer onboarding and offboarding
  • Train and certify on supported technologies

Requirements

  • 1-2 years hands-on experience maintaining Microsoft cloud-based management solutions (Intune) and providing mobile device and operating system management
  • 2-3 years’ experience managing endpoints using Microsoft’s System Center Configuration Manager (SCCM)
  • 1-2 years’ experience with Virtualization
  • 3+ years serving as a support resource on a Help Desk or Service Desk team
  • Demonstrated ability to support users and troubleshoot problems remotely
  • Demonstrated ability to communicate and collaborate with other team members
  • Demonstrated ability to manage workload and make productive use of time
  • Experience managing incidents and problems in one or more enterprise class ITSM platforms (ServiceNow, BMC Remedy, SolarWinds, ManageEngine, Kaseya)
  • Excellent communication, documentation, and Customer-facing skills
  • Strong analytical and creative problem-solving skills
  • A desire to continue learning about emerging technologies

  Job Type & Expectations

  • This is a full-time position, (40) hours/week
  • Resource is expected to work onsite at Arraya’s Managed Services facility
  • Primary work hours are during Arraya’s operating hours (8:00am-5:00pm)
  • Work is performed in a 24×7 operations environment with on-call participation
  • May require infrequent travel to Customer sites

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Please send resumes and cover letters to hiring@arrayasolutions.com or CLICK HERE.