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Career
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Systems Team Lead Managed Services

Systems Team Lead, Managed Services

Arraya Solutions is looking for a Systems Team Lead to join our technology team. In this role, you will be responsible for supporting and growing our managed service offerings, which include cloud-based backup and infrastructure management and problem remediation. This individual will be asked to lead one of our Systems Teams, supporting our managed services offering and work to build a cohesive relationship with our clients.

Responsibilities

  • Act as technical lead for one of our Managed Services Systems Admin teams, ensuring the efficient resolution of customer incident and support requests.
  • Provide technical assistance and escalation for supported technologies, including but not limited to server hardware, Operating Systems, virtualization, VDI, backup, disaster recovery, storage, cloud, Active Directory, Microsoft Collaboration and RMM.
  • Design and prepare change requests supporting patching, configuration changes, system upgrades and other administrative activities according to existing controls and schedules.
  • Lead onboarding efforts for new customers to ensure a successful support enablement.
  • Assist with selection, procurement, testing and implementation of tools and technologies supporting Arraya’s Managed Services.
  • Mentor junior staff members in support of technical development in accordance with defined training/enablement plans.

Desired Attributes

  • Demonstrated experience as a technical lead working with Enterprise Data Center technologies including:
    • Physical servers – 5+ years
    • Virtualization technologies – 5+ years, required
    • SAN/Storage Arrays – 3+ years
    • Data Protection platforms – 3+ years
    • Cloud Solutions and Identity Management services – 3+ years
  • Demonstrated experience as a technical lead working with Microsoft Workspace technologies including:
    • Active Directory Domain Services – 5+ years, required
    • Microsoft Exchange Server – 3+ years
    • Microsoft Office 365 Suite – 5+ years, required
    • Microsoft Azure Cloud – 3+ years, required
  • Understanding of remote monitoring and management systems, such as Microsoft System Center Suite, Solarwinds Orion (or MSP N-Central), Atera, ConnectWise or Kaseya.
  • Strong technical and customer service skills.
  • Ability to serve as an escalation point for team members.
  • Outstanding interpersonal relationship building and employee coaching and development skills.

Position Type and Expected Hours of Work

  • This is a full-time position, (40) hours/week (minimum 3 days/week in the office).
  • A possibility of off-hours support work.
  • Infrequent travel to Customer sites in the Delaware Valley Region.

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Please send a cover letter and resume to hiring@arrayasolutions.com or CLICK HERE to apply.