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Career
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Systems Team Lead Managed Services

Systems Team Lead, Managed Services

Arraya Solutions is looking for a Systems Team Lead to join our technology team. In this role you will be responsible for supporting and growing our managed service offerings, which include cloud-based backup, and infrastructure management and problem remediation. This individual will be asked to lead one of our Systems Teams, supporting our managed services offering and work to build a cohesive relationship with our clients.

Responsibilities: 

  • Lead one of our Managed Services Systems teams, ensuring the efficient resolution of customer incident and support requests
  • Provide escalation support to team members
  • Act as subject matter expert (SME) for supported technologies
  • Maintain and manage the upkeep of Arraya’s infrastructure systems
  • Analyze and review procedures and services: make recommendation for support improvement
  • Onboard new clients
  • Develop and maintain customer and internal reporting
  • Manage and monitor clients’ infrastructure
  • Create Training Plans for the systems team 

Desired Attributes: 

  • Strong technical and customer service skills
  • Experience managing and deploying data center systems:
    • VMware vSphere, Horizon
    • Microsoft Hyper-V,  SCVMM
    • EMC VNX series, Unity, RecoverPoint, Avamar
    • Veeam Backup & Recovery
    • IBM Spectrum Protect, Storwize family, Enterprise Servers
    • Brocade SAN switches
    • Cisco UCS Servers, UCS Manager, MDS switches
  • Experience administering Active Directory Domain Services, Microsoft Active Directory Federation Services, Microsoft Exchange, Microsoft Office 365, Microsoft Azure
  • Experience with monitoring solutions, such as Microsoft System Center Operations Manager, Nagios XI

Position Type and Expected Hours of Work:

  • This is a full-time position, (40) hours/week.
  • A possibility of off-hours support work.

 

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Please send a cover letter and resume to hiring@arrayasolutions.com.