What makes you proud to work for Arraya?

I take pride in being a part of the Arraya team for several reasons. The strong sense of camaraderie and support among colleagues truly stands out. When I faced a health challenge, I was overwhelmed by the support I received from my colleagues and the company. It demonstrated the caring and compassionate environment that Arraya fosters.

What is one skill that you have improved in the last year? How did you do it?

Over the past year, I have focused on enhancing my ability to remain composed and resilient when facing challenges. This growth in emotional strength has been a significant achievement for me. I credit this improvement to my faith, which has given me a strong foundation to draw upon during adversity. My faith played a pivotal role in this journey. It taught me valuable lessons about perseverance, patience, and finding solace in challenging times. Connecting with my faith community provided me with guidance and support, allowing me to deepen my understanding of these principles and apply them to real-life situations.

What is the best piece of advice you have received?

The best piece of advice I have received is to approach life with faith, gratitude, and compassion. This guidance has had a profound impact on my perspective and the way I navigate life's challenges. The most transformative aspect of this advice is the emphasis on showing love and grace to both me and others. Practicing self-compassion has helped me overcome setbacks and embrace self-improvement with kindness rather than criticism. Extending the same grace to others has strengthened my relationships and created a more harmonious and supportive environment.

What is a part of your job that you particularly enjoy?

One aspect of my job that I particularly enjoy is the continuous opportunity to gain experience and collaborating with my colleagues. In my role, I am fortunate to be exposed to a dynamic and evolving industry. Embracing new technologies, tools, and methodologies is not just a necessity, but a genuine interest of mine. I find it exciting to delve into emerging trends, acquire fresh skills, and then apply them to real-world situations. This constant learning keeps me engaged and motivated, while also allowing me to contribute innovative solutions to the challenges we face.

What is one moment of success you experienced this week?

One moment of success I experienced this week was providing a positive experience for a user that was upset when he called in. I was able to deescalate the call and get the issue resolved. This is a result of having experience as a customer service representative for over 10 years before switching to IT. By utilizing both my customer service experience as well as my knowledge of IT, I was able to calm him down and effectively resolve his issue.

Outside of work, what activity makes you lose track of time?

Singing is one activity that captivates me. The joy of expressing myself through music lets time slip away, whether solo or harmonizing. Church offers solace, connecting me with faith and a supportive community. The serenity and purpose in worship make time unimportant. Laughing and bonding with siblings also take me away. Our shared experiences, stories, and genuine happiness create moments where time is forgotten.