Network Operations Center Team Lead

Arraya Solutions is looking for a Network Operations Center Team Lead to join our team!

At Arraya Solutions, we’re at the forefront of delivering cutting-edge, enterprise-class solutions that address our clients’ most complex IT challenges. Serving a variety of industries, we prioritize individualized attention and commitment in each client relationship. Joining our team means becoming an integral part of a vibrant community of passionate professionals who thrive on innovation, collaboration, and a relentless pursuit of knowledge.

As the Network Operations Center Team Lead, you will oversee our team responsible for 24/7 monitoring and support of our client’s network, server, and cloud infrastructures. The ideal candidate will have a strong technical background in Logic Monitor and experience with providing top-tier IT support.

In this role, you will have the opportunity to work collaboratively with a team of passionate and talented help desk technicians, infrastructure analysts, and network engineers supporting the latest technologies including cloud, network, and cyber security.

This position reports to the Director of Managed Services.

Responsibilities

Lead a team providing round-the-clock monitoring and support for a diverse set of clients, ensuring network, server, and cloud health
Act as the subject matter expert for Logic Monitor, guiding its integration, customization, and optimization for comprehensive infrastructure monitoring
Design and refine monitoring strategies that encompass network, server, and cloud services, ensuring early detection and response to issues
Perform advanced system analysis and fine-tuning to ensure infrastructure reliability and performance
Streamline incident management procedures to ensure quick resolution and minimal operational disruption for our customers
Deliver in-depth technical analysis and reports for significant incidents, contributing to robust post-mortem evaluations
Establish and manage key performance indicators (KPIs), working closely with team members to achieve and surpass these benchmarks through consistent monitoring and process optimization
Conduct regular presentations for clients to report on service performance metrics and lead potential customer demonstrations to showcase our monitoring capabilities and service value
Collaborate with various IT teams to troubleshoot and resolve multifaceted infrastructure issues
Develop and deliver staff training on Logic Monitor, along with other essential tools, fostering a knowledgeable and skilled team
Keep pace with technological advancements in network, server, and cloud monitoring to maintain a state-of-the-art operations center

Position Requirements

Bachelor’s degree in computer science, Information Technology, or equivalent experience
Minimum 5 years of experience in a NOC or similar technical environment, including 2+ years in a supervisory/team lead capacity
NOC monitoring system experience required, preferred experience with Logic Monitor
Extensive expertise in Logic Monitor with a proven track record of effective deployment and management
Comprehensive understanding of network, server, and cloud infrastructure and related technologies
Demonstrated leadership capabilities with a history of driving team success in high-pressure situations
Exceptional problem-solving aptitude and the ability to navigate complex scenarios
Excellent communication skills, with a penchant for mentorship and team development
Certifications such as CCNA, CCNP, or specific to Logic Monitor are strongly preferred

Job Type & Expectations

This is a full-time remote position, (40) hours/week
Work is performed in a 24x7x365 operations environment
Work hours may vary as the team is working 24x7x365
Must be available to work weekends and holidays as needed

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Please send your resume and cover letter to hiring@arrayasolutions.com or CLICK HERE to apply!