The Arraya Blog

Episode 3: Where Does CSM Fit Into Your Technology Journey? On this episode of the Arraya Insights Vodcast, our panel looks at the customer experience. Specifically, they look at Arraya’s Customer Success Management practice and the role it can play in helping organizations extract full value from their technology investments.

One of the many operational challenges resulting from our current normal is the fact that, even though technology has never been more important to our daily routines, support for that technology has never been farther away. Right now, if something were to go wrong with a user’s machine or mission critical application, help wouldn’t be […]

Applications play an outsized role in our average workdays. Creating and supporting those essential applications requires top end talent – talent that is getting harder and harder to find. In this video interview with Harry Chen, Arraya’s Director of Staffing Solutions, we look at the challenges that have historically plagued finding and retaining app dev […]

As part of the company’s ongoing efforts to boost security throughout its solution portfolio, Microsoft has announced that, during the second half of 2021, it will pull the plug on basic authentication in Exchange Online. From that point on, applications and user identities must be validated via – what else? – modern authentication. We checked […]

Cisco Webex Contact Center is a unique tool, one that unites the flexibility, scalability and low maintenance of the cloud with the reliability and security of the company’s on-premises call center solutions. Recently, Arraya received a unique designation, joining a select group of partners nationwide to earn the Webex Contact Center Authorization. This certifies the […]

Just shy of a month ago, Arraya moved into our new company headquarters in Blue Bell, PA. Now, for the next two weeks, those doors – just like the doors of organizations across Montgomery County, PA (and really, the world) – are locked. Our actual homes are doubling as our work homes due to directives […]

Last Thursday, Arraya Solutions held our 9th annual Open House & Technology Day, however, 20 was the real number of the evening. The Open House is typically one of Arraya’s keystone events, however, this year held extra significance as it served to recognize Arraya’s 20th anniversary. To help mark the occasion, the company welcomed a […]

Technology professionals converged at the Sheraton Valley Forge last week in King of Prussia, PA for the 5th Annual Arraya Solutions Tech Summit. Whether they traveled from the Midwest or somewhere more local, the lure was the same: a day of deep dives into the latest innovations, presented by Arraya’s engineers. Presentations covered cyber security, […]

Today is a pretty special day for myself and for Arraya. Twenty years ago, David Bakker and I founded the company that would become Arraya Solutions. Looking back on it, it’s amazing to think how much has changed since that day back in 1999. Professionally and personally, our lives are so much different now. Through […]

Technology grabbed its share of headlines during 2018. Some of those were positive. We saw the rise of a number of tools and solutions designed to make lives easier and workdays more productive. Of course, some of those headlines were decidedly negative. For too much of the year, ransomware, data breaches and privacy violations dominated […]