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Blog
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Enterprise Service Management

Managers Struggling to Manage Without the Aid of Interoperability

Arraya Insights Arraya Insights| August 13, 2015

Are you a manager in IT? Do you have a relentless stream of incidents, requests, changes and requests coming in for projects from the business? Can you even see all the work that is coming in from all over the company? Are you struggling with managing all the work because you can’t see it all? […]

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Bringing the Online Shopping Experience to Service Requests

Arraya Insights Arraya Insights| July 21, 2015

Even though Amazon’s Prime Day deals weren’t all winners, you at least have to admit the company’s user experience remains top notch. Now you can incorporate a similar interface into the day-to-day operations of your company with Service Catalog from ServiceNow. Before you know it, employees will be ordering services from Marketing or HR just […]

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Healthcare Analytics Coming Up Short: Where to Turn

Arraya Insights Arraya Insights| June 1, 2015

Advanced data and analytics tools have become an almost essential part of making and sustaining any type of long-term improvement. It’s like the old saying goes: “You can’t manage what you can’t measure.” But despite the importance of those tools and the constant pressure on healthcare organizations to keep reaching another level in terms of […]

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ServiceNow Knowledge15 Conference Recap

Arraya Insights Arraya Insights| May 5, 2015

The ServiceNow Knowledge15 Conference, which took place April 18-24 in Las Vegas, was packed with 9,000 people this year, 50% more than attended Knowledge14. There were 200 breakout sessions and 85% of the content was delivered by ServiceNow customers. The theme of this year’s conference was “Everything as a Service,” meaning it’s not just IT that […]

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Arraya Has Embraced ESM: Why You Should Too

Arraya Insights Arraya Insights| April 28, 2015

There was a time when IT was seen as the people who lurked in the shadows, tucked away in massive data centers, only emerging whenever a copier or a computer was on the fritz. That was also when a company’s IT department was the only way for an organization to get at information services. IT […]

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