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Blog
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Managedservices

Service Desk Success: The Essential Role Taking Help Desks to the Next Level

Arraya Insights| June 29, 2021

The days of supporting cube-based workers who use only company-owned laptops are a distant memory. For most organizations, the reliance on technology has increased heavily in recent years, a trend that went into warp speed in 2020 as a result of the COVID-19 pandemic. As that reliance increased, so too did the pressure on the […]

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5 Common Outsourced Help Desk Complaints (and How Arraya Solves Them)

Arraya Insights| May 4, 2021

Working with a managed Help Desk partner is a great way to relieve some of the burden on internal technology resources, allowing a greater commitment to higher value deliverables. Or at least that’s true in theory. In practice, outsourcing Help Desk duties can present its own set of challenges. If left unaddressed, these obstacles can […]

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Managed Cyber Security or In-House: Which is Right for You?

Michael Piekarski| October 14, 2020

Who wouldn’t love a cyber security silver bullet? Something guaranteed to stop attackers in their tracks. Unfortunately, the reality on the ground is far more complex. What works for one organization may not work for another. This is true not only of the solutions needed to build out a cyber security posture, but of the […]

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Infographic: Enabling and Managing Greater Workforce Flexibility

Arraya Insights| April 7, 2020

Recent events have transformed remote work from a perk into a necessity. However, many industries have trended towards increasing remote work capabilities for quite a while now. As such, remote work should’t be looked at as merely a temporary fix. Instead, those organizations that have embraced it – or that are planning to do so […]

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5 App Dev Myths Part 2: Custom Development Projects Take Too Long

Arraya Insights| November 18, 2019

There’s a great amount of interest in custom-built applications – and quite a few common misconceptions about them as well. Arraya’s Application Development team has encountered many of these, from concerns about complexity, use cases, and more. During this five-part series, our team will seek to dispel some of the more frequent misunderstandings about custom-built […]

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5 App Dev Myths Part 1: Custom Development is Too Expensive

Arraya Insights| November 7, 2019

There’s a great amount of interest in custom-built applications – and quite a few misconceptions about them as well. Arraya’s Application Development team has encountered many of these, from concerns about complexity, use cases, and more. During this five-part series, our team will seek to dispel some of the more common misunderstandings about custom-built applications […]

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5 Takeaways from Arraya's 2017 Service Desk Strategy Report

Arraya Insights| August 8, 2017

Earlier this summer, Arraya Solutions held our 3rd Annual Tech Summit. The motivation behind this event, as it is every year, is to introduce attendees to the latest IT solutions as well as strategies they can use to get more from their preexisting environments. While this year’s Tech Summit has come and gone, the learning […]

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Arraya Protects Managed Services Customers from WannaCry

Thomas York| June 2, 2017

A fair amount of digital ink has been spent recounting the ransomware attack known as WannaCry and its effects on the global market.  Ransomware attacks are nothing new; revenues obtained from these attacks exceed 1 billion annually, with previous examples such as 2015’s CryptoWall earning $325 million alone.  What is new is IT’s acknowledgement of […]

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Managed Services: Who’s Actually Answering the Phones?

Arraya Insights| March 22, 2017

Something’s wrong in your data center – who are you going to call? If your organization works with a Managed Services provider, that’s likely your answer. However, who specifically is going to pick up the phone? Will it go to someone local you know and trust? Someone who understands your environment? Or will your request […]

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Is Your Managed Services Provider Making You Feel Boxed In?

Arraya Insights| March 8, 2017

Some Managed Services providers will try to sell you on the value of scope boundaries. They’ll hand you a piece of paper with a list of service descriptions and say “Here’s what we do.” The idea is that your business should squeeze itself into one of their service tiers, and they promise you won’t need […]

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