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Managedservices

5 Takeaways from Arraya's 2017 Service Desk Strategy Report

Arraya Insights Arraya Insights| August 8, 2017

Earlier this summer, Arraya Solutions held our 3rd Annual Tech Summit. The motivation behind this event, as it is every year, is to introduce attendees to the latest IT solutions as well as strategies they can use to get more from their preexisting environments. While this year’s Tech Summit has come and gone, the learning […]

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Arraya Protects Managed Services Customers from WannaCry

Thomas York Thomas York| June 2, 2017

A fair amount of digital ink has been spent recounting the ransomware attack known as WannaCry and its effects on the global market.  Ransomware attacks are nothing new; revenues obtained from these attacks exceed 1 billion annually, with previous examples such as 2015’s CryptoWall earning $325 million alone.  What is new is IT’s acknowledgement of […]

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Managed Services: Who’s Actually Answering the Phones?

Arraya Insights Arraya Insights| March 22, 2017

Something’s wrong in your data center – who are you going to call? If your organization works with a Managed Services provider, that’s likely your answer. However, who specifically is going to pick up the phone? Will it go to someone local you know and trust? Someone who understands your environment? Or will your request […]

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Is Your Managed Services Provider Making You Feel Boxed In?

Arraya Insights Arraya Insights| March 8, 2017

Some Managed Services providers will try to sell you on the value of scope boundaries. They’ll hand you a piece of paper with a list of service descriptions and say “Here’s what we do.” The idea is that your business should squeeze itself into one of their service tiers, and they promise you won’t need […]

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Why You Don’t Want Your Managed Services Provider to be a Swiss Army Knife

Arraya Insights Arraya Insights| February 15, 2017

Many people think of Managed Services as the IT equivalent of a Swiss Army knife. It brings together much of what you need to solve a problem, all in one place. If your IT team is shorthanded during the summer, Managed Services can pick up the slack. If your organization hires a bunch of new […]

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What to Look for in a Managed Services Provider

Arraya Insights Arraya Insights| February 1, 2017

When you hear the words “Managed Services,” do you think of password resets and a few extra hands during vacation season? Managed Services can and does do each of those things. However, at Arraya, we want clients to see our Managed Services as so much more than off-site tech support. Arraya’s stance is that IT […]

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Life with Managed Services: What It's Like & How You Benefit

Arraya Insights Arraya Insights| January 19, 2017

Arraya has a unique take on Managed Services. Many providers rattle off familiar platitudes concerning uptime, availability, and track record. We like talking about those things, too, but we believe a best-of-breed Managed Services provider has much more to offer. A journey is happening in IT. Some IT departments focus on supporting the infrastructure that […]

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How Has Your IT Environment Changed in 8 Years? (A Case Study)

Arraya Insights Arraya Insights| September 22, 2016

How has your company’s thought process around IT changed during the last eight years? Considering the speed at which technology moves, that’s basically a lifetime or more. As a business’ technological vision changes, so too can the partners it relies on to help execute that vision. Building long-term relationships, while beneficial, can be tough – […]

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Data Breach Survival: How to Keep Your Finances & Reputation Intact

Arraya Insights Arraya Insights| July 14, 2016

What’s the best way to minimize the financial impact of a data breach? The easy answer? Don’t have one. While describing that ideal end state may be easy, anyone in IT security knows actually achieving it is not. For today’s cyber crooks, data breaches are a business and, according to one recent survey, business is […]

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How to Make Your Company Less Appealing to Hackers

Arraya Insights Arraya Insights| May 19, 2016

Throw a few speed bumps in their paths and many cyber criminals will give up and look for easier targets. That was one of the takeaways from a blog post we did back in March on cyber-attacks from the attackers perspective. More recently, this sentiment was echoed in Verizon’s 2016 Data Breach Investigations Report (DBIR). […]

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