Why You Don’t Want Your Managed Services Provider to be a Swiss Army Knife

Arraya Insights| February 15, 2017

Many people think of Managed Services as the IT equivalent of a Swiss Army knife. It brings together much of what you need to solve a problem, all in one place. If your IT team is shorthanded during the summer, Managed Services can pick up the slack. If your organization hires a bunch of new […]

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What to Look for in a Managed Services Provider

Arraya Insights| February 1, 2017

When you hear the words “Managed Services,” do you think of password resets and a few extra hands during vacation season? Managed Services can and does do each of those things. However, at Arraya, we want clients to see our Managed Services as so much more than off-site tech support. Arraya’s stance is that IT […]

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Life with Managed Services: What It's Like & How You Benefit

Arraya Insights| January 19, 2017

Arraya has a unique take on Managed Services. Many providers rattle off familiar platitudes concerning uptime, availability, and track record. We like talking about those things, too, but we believe a best-of-breed Managed Services provider has much more to offer. A journey is happening in IT. Some IT departments focus on supporting the infrastructure that […]

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How Has Your IT Environment Changed in 8 Years? (A Case Study)

Arraya Insights| September 22, 2016

How has your company’s thought process around IT changed during the last eight years? Considering the speed at which technology moves, that’s basically a lifetime or more. As a business’ technological vision changes, so too can the partners it relies on to help execute that vision. Building long-term relationships, while beneficial, can be tough – […]

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Data Breach Survival: How to Keep Your Finances & Reputation Intact

Arraya Insights| July 14, 2016

What’s the best way to minimize the financial impact of a data breach? The easy answer? Don’t have one. While describing that ideal end state may be easy, anyone in IT security knows actually achieving it is not. For today’s cyber crooks, data breaches are a business and, according to one recent survey, business is […]

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How to Make Your Company Less Appealing to Hackers

Arraya Insights| May 19, 2016

Throw a few speed bumps in their paths and many cyber criminals will give up and look for easier targets. That was one of the takeaways from a blog post we did back in March on cyber-attacks from the attackers perspective. More recently, this sentiment was echoed in Verizon’s 2016 Data Breach Investigations Report (DBIR). […]

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5 Costly (Yet Easy-to-Miss) Help Desk Mistakes

Arraya Insights| May 2, 2016

Everyone makes mistakes – even Help Desk staffers, aka the folks who businesses rely on to clean up after others, aren’t immune. In many cases, there’s just a little bit more on the line when the Help Desk drops the ball. After all, how many employees can no longer imagine doing their jobs without the […]

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Solving 3 Painfully Common After-Hours IT Support Complications

Arraya Insights| April 20, 2016

Imagine a world where IT issues stuck to a 9-5 schedule. How about we make that 9:30 to give IT pros a chance to have that first cup of coffee and ease into the day? Sounds great, but we all know that issues can crop up anywhere, at any time. Providing around-the-clock technical support sounds […]

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Managed Help Desk or New Hire: Which is the Right Fit for You?

Arraya Insights| April 13, 2016

Help Desks are feeling the pressure. Business’ technological needs are expanding at a dizzying rate. Employees are seeking greater and greater flexibility, both in terms of where they can work from and the devices they can use to do their jobs. In many cases, supporting these transitions has stretched traditional Help Desk environments to the […]

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How to Bounce Back Quickly From a Data Breach

Arraya Insights| March 23, 2016

Data. It’s essentially the lifeblood that every organization has in common. Every day, businesses take more in, send more out, and make more themselves. Without data, we’d all be very far up a not so scenic creek with nowhere to go. Considering the value and volume of all of that data, it’s no surprise cyber […]

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