5 Traits Help Desks Need to Thrive in Today's Business World

Arraya Insights Arraya Insights| February 22, 2016

It’s 9:30 Tuesday morning. Do you know where your end users are? The answer to that question used to be pretty straightforward. On a typical day, most IT pros could guess end users were at their desks or in a meeting. In recent years, thanks to the skyrocketing popularity of and interest in telecommuting, answering […]

Read More >

4 Obstacles Keeping You from the Help Desk Talent You Need

Arraya Insights Arraya Insights| February 10, 2016

Here’s some good news: 46% of companies expect their IT budgets to increase in 2016 – opening the door for new solutions, new tools, and likely, some new challenges for the Help Desk. It’s a positive when IT has the resources to make potentially long-awaited upgrades. However, changes often mean more work for the Help […]

Read More >

3 Ways We’re Improving Alert Monitoring to Better Serve You

Arraya Insights Arraya Insights| January 26, 2016

We admit it, we’re proud of Alert, our enterprise monitoring and support platform – we’re just not so proud that we think it’s beyond improvement. We’re always looking for ways to better the services we provide our customers, and Alert isn’t exempt from this mindset. In fact, we’ve invested a significant amount of time over […]

Read More >

IT Workdays Getting Longer: How to Combat Burnout

Arraya Insights Arraya Insights| December 16, 2015

For most folks in IT, long hours are simply part of the job. However, the extent at which those hours are piling up – in many cases the traditional 40-hour workweek is barely visible in the rear-view – should be of concern to leaders. As the number of hours increases, so does the risk of […]

Read More >

Stress-Free Office 365 Roll-outs, Expansions with Arraya’s Managed Services

Arraya Insights Arraya Insights| November 3, 2015

There are plenty of roads which lead companies to embark on or expand upon an Office 365 deployment. Things like mobility, email, file sharing and social collaboration are on that list, and each one can have a positive impact on an organization.  Those elements require careful planning and consideration before their full value can be […]

Read More >

Introducing a Hybrid, Scalable Approach to Network Security

Arraya Insights Arraya Insights| September 18, 2015

It’s true whether you’re building a house or securing IT: a tool is only as effective as the person or people behind it. Admittedly we don’t have a ton of expertise in construction. However, IT security tools are another story. The topic of security has been on our minds quite a bit. So much so […]

Read More >

One Must-Have Ingredient for a Simple, Secure UC&C Deployment

Arraya Insights Arraya Insights| September 9, 2015

Larger budgets and the need for better teamwork among employees are going to make Unified Communications & Collaboration (UC&C) solutions a hot topic over the course of the next three years. Despite the upsides and the fact that the corporate purse strings have been loosened, there are still obstacles IT will need to overcome before […]

Read More >

4 Ways IT Vendors May Be Coming Up Short for Healthcare

Arraya Insights Arraya Insights| August 25, 2015

Extended care facilities put a lot of faith in their IT vendors to supply the advanced, secure technologies they need to ensure residents receive a high level of care and service. However, the very same vendors those facilities are counting on could inadvertently be leaving sensitive data – including resident’s protected health information (PHI) – […]

Read More >

Free IT of Time-Consuming, Resource-Draining Malware False Alarms

Arraya Insights Arraya Insights| August 5, 2015

IT teams are struggling to spot legitimate malware threats over the white noise generated by false alarms and it’s costing their employers. How much? In terms of the financial cost, the price tag comes out to $1.27 million annually. Switching gears and looking at the human element, IT teams waste an average of 395 combined […]

Read More >

Signs You're a Prime Candidate for Arraya's Managed Services for Virtualization

Halim Chtourou Halim Chtourou| July 17, 2015

VMware environments don’t always get the same level of attention as, say, their Microsoft counterparts do. Imagine running a Windows Server in your data center that hasn’t been patched or updated since 2012. That kind of prolonged lapse would leave a company incredibly susceptible to security breaches, data loss and more – and it would […]

Read More >