Customer Experience

Discover the True Value of an IT Solution Provider

Your IT team has spent countless hours working with solution vendors like Arraya to evaluate various technologies to improve IT service delivery. Businesses need to gauge the health, availability and performance of mission-critical applications and introduce meaningful improvement within the familiar confines of budget, resources and time. Once there is consensus on a solution path, however, the question remains: what to do next? Who will you buy from, how will you pay for it, and what resources will you use to implement it? The answers lie in choosing a partner who understands your situation and knows how to help.

Managing the Lifecycle

As an IT solutions provider, we acknowledge that our responsibilities extend beyond ordering, shipping, and installing equipment. The lifespan of any technology product is finite, meaning careful planning must be employed to maximize the longevity and usefulness of your capital investments. Arraya is committed to helping you manage the lifecycle of the systems, devices and applications that make up your infrastructure. We will work with your teams to ensure the environment is up-to-date and eligible for support.

Delivering Results Through Proactive Partnership

Arraya’s Customer Success Management team helps organizations realize the highest return on IT investments in the shortest time possible. Our team stands side-by-side with customers – from the initial sale and beyond – to further ensure an unwavering, unmatched level of service quality.  A partnership with Arraya’s CSM team delivers:

  • an engagement model that is tailored to a customer’s preferences and informed by their unique lifecycle needs
  • a built-in, at-no-cost service that functions as a liaison between the customer and Arraya teams
  • a multifaceted customer experience that allows for visibility around project progress by way of analytics, data interpretation, and more
  • a white glove approach that provides value to customers through listening, organizing, customizing, analyzing and following through
  • a proactive service focused on building lasting relationships that translate into real world business value

Simplifying Support Licenses and Contracts

Managing vendor licenses is a big job. Given the volume and urgency of the other workloads vying for IT’s attention, it’s also one that can easily fall to the backburner. That is until a key system goes down and a vendor’s support team is unexpectedly unavailable. Just like that, product licenses can become a top priority in a hurry.


Losing sight of the licensing lifecycle can also impact the budget. Few organizations have the financial wiggle room to keep footing the bill for licenses attached to solutions they no longer utilize or need. Yet, that’s the situation many have unknowingly landed in.

A Smarter, More Efficient Renewals Process

Arraya Solutions’ Lifecycle Management services shift responsibility for staying on top of technology licenses away from already-overburdened IT resources and onto our certified team of experts. Through this service, Arraya can:

  • audit an organization’s existing IT profile
  • promote long term operational efficiency by realigning renewal strategies
  • provide hands-on assistance throughout the licensing lifecycle
  • enable easier, smarter consumption by uncovering multi-year deal opportunities, consolidating contracts and bundling services
  • coordinate efforts between stakeholders and vendor contacts to ensure a seamless, productive experience
  • gather data surrounding renewal-centric KPIs and report findings back to internal stakeholders

Ensuring Project Success

Dedicated Project Managers are available to oversee all of your projects – even if they’re not IT-specific or involve solutions procured elsewhere – from start to finish using the latest industry recognized standards. We leverage our collective methodologies to collaborate with customers and encourage a unified, team atmosphere. Our approach consistently delivers a high quality solution that adheres to best practices. From initiation and plan & design through implementation, knowledge transfer and close, our project managers oversee each phase to ensure projects are completed on time, on budget and within established scope.

Arraya's Approach to Project Management Services

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