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Arraya Managed Services

Arraya Protects Managed Services Customers from WannaCry

Thomas York| June 2, 2017

A fair amount of digital ink has been spent recounting the ransomware attack known as WannaCry and its effects on the global market.  Ransomware attacks are nothing new; revenues obtained from these attacks exceed 1 billion annually, with previous examples such as 2015’s CryptoWall earning $325 million alone.  What is new is IT’s acknowledgement of […]

Managed Services: Who’s Actually Answering the Phones?

Arraya Insights| March 22, 2017

Something’s wrong in your data center – who are you going to call? If your organization works with a Managed Services provider, that’s likely your answer. However, who specifically is going to pick up the phone? Will it go to someone local you know and trust? Someone who understands your environment? Or will your request […]

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Is Your Managed Services Provider Making You Feel Boxed In?

Arraya Insights| March 8, 2017

Some Managed Services providers will try to sell you on the value of scope boundaries. They’ll hand you a piece of paper with a list of service descriptions and say “Here’s what we do.” The idea is that your business should squeeze itself into one of their service tiers, and they promise you won’t need […]

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Why You Don’t Want Your Managed Services Provider to be a Swiss Army Knife

Arraya Insights| February 15, 2017

Many people think of Managed Services as the IT equivalent of a Swiss Army knife. It brings together much of what you need to solve a problem, all in one place. If your IT team is shorthanded during the summer, Managed Services can pick up the slack. If your organization hires a bunch of new […]

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Life with Managed Services: What It's Like & How You Benefit

Arraya Insights| January 19, 2017

Arraya has a unique take on Managed Services. Many providers rattle off familiar platitudes concerning uptime, availability, and track record. We like talking about those things, too, but we believe a best-of-breed Managed Services provider has much more to offer. A journey is happening in IT. Some IT departments focus on supporting the infrastructure that […]

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Sinkholes, Outages, and the True Value of DR as a Service

Arraya Insights| September 23, 2016

In 1994, I was a senior in high school. I hadn’t really entered the workforce beyond working at the local pool, JCPenney’s, and, just before my senior year, I worked to sort archives in the garage of my father’s office building. My father owned an actuarial firm in Allentown, located in the Corporate Plaza right […]

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How Has Your IT Environment Changed in 8 Years? (A Case Study)

Arraya Insights| September 22, 2016

How has your company’s thought process around IT changed during the last eight years? Considering the speed at which technology moves, that’s basically a lifetime or more. As a business’ technological vision changes, so too can the partners it relies on to help execute that vision. Building long-term relationships, while beneficial, can be tough – […]

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5 Costly (Yet Easy-to-Miss) Help Desk Mistakes

Arraya Insights| May 2, 2016

Everyone makes mistakes – even Help Desk staffers, aka the folks who businesses rely on to clean up after others, aren’t immune. In many cases, there’s just a little bit more on the line when the Help Desk drops the ball. After all, how many employees can no longer imagine doing their jobs without the […]

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An Inside Look at Arraya’s Managed Services Team

Arraya Insights| March 9, 2016

Whether they’re supporting a Help Desk, an Office 365 deployment, or some other piece of a customer’s IT environment, the members of our Managed Services team are great at what they do. Look no further than our three-year run on CRN’s Managed Service Provider (MSP) 500 list, in the Elite 150 category, for proof of […]

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