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Expert Q&A: Microsoft Teams' Pop Out Meetings

Arraya Insights Arraya Insights| September 2, 2020

Arraya’s John Salmons Jr. (Inside Sales Engineer) introduces one of the newest features to come to Microsoft Teams: pop out meetings. He also shows viewers how they can enable it.

Changes are Coming to Webex Meetings: Preparing Users for Version 40.9

Arraya Insights Arraya Insights| August 20, 2020

Heads up: The Webex Meetings experience is about to change this September with the release of Webex version 40.9. Despite being designed to improve the user experience, this update – as updates so often do – is bound to elicit its fair share of grumbles, at least initially. Change, after all, even when it’s for […]

Expert Q&A: Keeping Workers Connected with Microsoft Teams

Arraya Insights Arraya Insights| June 18, 2020

Work from home policies have taken center stage throughout the coronavirus pandemic. For many organizations, Microsoft Teams serves as the keystone of those policies. In this video, we connect with Arraya’s resident Teams experts, Chuck Kiessling (Director, Presales Solutions) and Matt Amato (Arraya’s Cloud Solutions Architect), to learn more about the platform and how to […]

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Hardware Analysis: Cisco’s IP Phone 6871 Looks Like A Winner

David Finnegan David Finnegan| May 22, 2020

As many organizations start looking to the cloud for calling services, a new phone in the Cisco 6800 IP Phone lineup has caught my attention. Previously, customers considering this move would be, essentially, asked to choose between features and cost when picking a device. That choice is no more thanks to the recent release of […]

Why Cisco’s Webex Room USB Might be the Right Fit for You

Arraya Insights Arraya Insights| April 3, 2020

Early last year, Cisco released the Webex Room Kit Mini, a solution custom-built for increasingly fragmented, condensed conferencing spaces. That solution catered to those looking to orchestrate meetings in one of two ways: via Cisco’s Webex platform or by simply connecting through a USB port. This dual approach meant organizations had options, but what if […]

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Ask a Tech: Cisco Webex Contact Center

Arraya Insights Arraya Insights| April 1, 2020

Cisco Webex Contact Center is a unique tool, one that unites the flexibility, scalability and low maintenance of the cloud with the reliability and security of the company’s on-premises call center solutions. Recently, Arraya received a unique designation, joining a select group of partners nationwide to earn the Webex Contact Center Authorization. This certifies the […]

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4 Ways Cisco and Voicea Can Make Meetings More Productive

Arraya Insights Arraya Insights| March 26, 2020

Let’s be honest: Meeting attendance may be a bit spotty over the next few weeks. The attention spans of those actually in meetings? Even spottier. Freshly homebound users may be tempted to keep one eye on news reports and social media updates about the coronavirus during their 9-5s. Or, maybe they’re sharing their new workspace […]

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New Offers Make Webex, Teams Free in Attempt to Stall Coronavirus Spread

Arraya Insights Arraya Insights| March 13, 2020

Once considered a perk, work from home days have started to become something of a norm. Fears sparked by the spread of the deadly coronavirus have led many organizations around the world to temporarily expand and redefine their policies in the name of public safety. In response, two leaders in the enterprise mobility space – […]

Organizations are Revamping Their Approach to Voice: Should Yours?

Arraya Insights Arraya Insights| February 14, 2020

Organizational voice strategies used to revolve around the handsets perched on employees’ desks or near their workstations. These physical devices aren’t going anywhere; however, the strategies around them have expanded as organizations look to incorporate a more diverse set of solutions and approaches. As it has throughout the IT stack, this pursuit has landed many […]

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Microsoft Unveils Teams' Newest Feature: Private Channels

Arraya Insights Arraya Insights| October 8, 2019

It’s finally happening – private channels have come to Microsoft Teams! The ability to create private channels within a given team has been a wish list item for Teams users and admins – and, likely, for Microsoft itself – for a considerable amount time. As of the end of last month, that wish has become […]