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It Management

5 Common Outsourced Help Desk Complaints (and How Arraya Solves Them)

Arraya Insights| May 4, 2021

Working with a managed Help Desk partner is a great way to relieve some of the burden on internal technology resources, allowing a greater commitment to higher value deliverables. Or at least that’s true in theory. In practice, outsourcing Help Desk duties can present its own set of challenges. If left unaddressed, these obstacles can […]

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Technologists On-Demand: The Innovative Way to Solve Today’s Tech Headaches

Harry Chen| December 1, 2017

We’re living in an on-demand era. Need a ride? There’s Uber. How about fresh groceries and a roasting pan for the holidays? Amazon will have it all at your doorstep in 24-48 hours. It’s amazing how our expectations as consumers have evolved over the last 10 years. Even now, we’re changing the economic landscape of […]

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Managed Help Desk or New Hire: Which is the Right Fit for You?

Arraya Insights| April 13, 2016

Help Desks are feeling the pressure. Business’ technological needs are expanding at a dizzying rate. Employees are seeking greater and greater flexibility, both in terms of where they can work from and the devices they can use to do their jobs. In many cases, supporting these transitions has stretched traditional Help Desk environments to the […]

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Managers Struggling to Manage Without the Aid of Interoperability

Arraya Insights| August 13, 2015

Are you a manager in IT? Do you have a relentless stream of incidents, requests, changes and requests coming in for projects from the business? Can you even see all the work that is coming in from all over the company? Are you struggling with managing all the work because you can’t see it all? […]

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