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5 Traits Help Desks Need to Thrive in Today's Business World

Arraya Insights| February 22, 2016

It’s 9:30 Tuesday morning. Do you know where your end users are? The answer to that question used to be pretty straightforward. On a typical day, most IT pros could guess end users were at their desks or in a meeting. In recent years, thanks to the skyrocketing popularity of and interest in telecommuting, answering […]

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IT Workdays Getting Longer: How to Combat Burnout

Arraya Insights| December 16, 2015

For most folks in IT, long hours are simply part of the job. However, the extent at which those hours are piling up – in many cases the traditional 40-hour workweek is barely visible in the rear-view – should be of concern to leaders. As the number of hours increases, so does the risk of […]

Free IT of Time-Consuming, Resource-Draining Malware False Alarms

Arraya Insights| August 5, 2015

IT teams are struggling to spot legitimate malware threats over the white noise generated by false alarms and it’s costing their employers. How much? In terms of the financial cost, the price tag comes out to $1.27 million annually. Switching gears and looking at the human element, IT teams waste an average of 395 combined […]

What Your Consultant Really Wants You to Know

Arraya Insights| February 5, 2015

Pssst! We’re going to let you in on a little secret. At Arraya, our top goal isn’t to sell you any thing. We know what you’re thinking: “Right, I’ve heard that one before. Now tell me more about that swampland in Florida.” But hear us out.    See, we’re not in the business of selling […]

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5 Questions You Need to Ask Before Choosing a Managed Services Provider

Arraya Insights| November 18, 2014

What makes a truly great managed services partner? While there’s no precise recipe, most of the best-of-breed providers have more than a few key ingredients in common. Sifting through the possibilities and finding the right managed services provider to partner with can be a demanding process for IT pros. Let’s face it, time isn’t exactly […]

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