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Jabber

What Cisco's Collaboration Shakeup Could Mean for You

Arraya Insights| June 19, 2018

Last month, Cisco announced a number of upcoming changes to its collaboration portfolio, including the retirement of its Spark brand and the launch of Webex Teams. Far from marketing housekeeping, the announcements are part of a seismic shift in Cisco’s approach to collaboration. As many of these changes have taken effect, they’ve opened new opportunities […]

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Keeping Your Jabber Users Connected Despite iOS Update

Arraya Insights| March 27, 2018

Even though Android is the top dog in the mobile device market these days, Apple devices factor heavily into most organizations’ BYOD programs. IT teams who support a core of Apple fans will want to keep June 2018 on their radars because, once it arrives, so too will a major change to how Cisco Jabber functions on iOS […]

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5 Ways Cisco Unified CCX Boosts Customer Retention Efforts

Arraya Insights| March 31, 2016

Sometimes the shortest path from customer to ex-customer runs through a business’ call center. No matter if they’re calling for support, additional info, or some other need, a bad call center experience can inspire a customer to consider other options. The opposite is also true – positive call center experiences can be vital to keeping […]

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Examining the Real World Impact of Video Conferencing: 3 Use Cases

Arraya Insights| March 8, 2016

Email, IM, phone calls – they all help us connect with colleagues, however, sometimes they’re not enough. There’s an old adage about how 93% of communication is nonverbal. Putting aside whether or not the percentage really is that high, the importance of face time to building long-lasting connections can’t be ignored. How can this need […]

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Arraya Tech Summit Offers Attendees a Rare Opportunity

Arraya Insights| June 2, 2015

Have you registered yet for Arraya’s first annual Tech Summit? If not, you’re in danger of missing out on a full, completely free, day of classes on hot button IT topics presented by Arraya’s respected team of engineers. You’ll also miss a number of other exclusive features set to take place during the Summit, including […]

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What It Takes to Keep Arraya Connected

Dan Lifshutz| May 7, 2015

Good communication is the lifeblood of any successful business. This is especially true of a company like Arraya, which is always on the move. Communication gets trickier when employees are out of the office, traveling to customer facilities to work on projects or visiting with new prospects. We believe one of Arraya’s great strengths is […]

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5 Things You Need to Know about Cisco Collaboration Edge

Arraya Insights| April 16, 2015

Workspaces used to be defined by a couple of cube walls, a desk, a computer and a landline phone. More and more though, the definition is changing to wherever you happen to be, with essentially whatever device you have in front of you. The pros and cons of this evolution have been well-documented. Delivering the […]

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Will 2015 Be the End of the Line for Email?

Arraya Insights| January 15, 2015

Stop us if you’ve heard this one before: “This year will be the year the business world finally kicks email to the curb and embraces a newer, more secure alternative communication tool.” It’s one of the tech field’s favorite yearly prognostications and thus far email has continued to go strong. So, will 2015 finally be […]

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Maintaining a Lean Operation: The Just in Time Method

David Bakker| November 19, 2014

How about a quick history lesson? Back in the 1950s, Toyota introduced the Just-in-Time (JIT), or lean, method. This meant creating or purchasing only enough items to meet demand instead of to build a surplus. Gradually the idea of slimming down operations began to spread to other companies. Dell is a modern day example of […]

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Maintaining an Open Culture without Opening Up Our Floor Plan

David Bakker| October 21, 2014

Openness may be a cornerstone of our corporate culture here at Arraya, but it hasn’t become part of our floor plan. Although our company culture is progressive and supports innovation, we feel it is important to give our folks a spot to come to during their time in Arraya’s offices. Having an open floor plan […]

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