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Managedservices

4 Ways Intelligent Process Automation Keeps Budgets in Line

Arraya Insights Arraya Insights| April 10, 2018

Intelligent Process Automation (IPA) is a favorite topic in technology journals and blogs, but is the hype justified? Without consistent, measurable outcomes, plenty of buzzy solutions have struggled to make the transition from “wave of the future” to industry standard. However, IPA, a solution that stands at the intersection of automation and artificial intelligence, isn’t […]

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5 Takeaways from Arraya's 2017 Service Desk Strategy Report

Arraya Insights Arraya Insights| August 8, 2017

Earlier this summer, Arraya Solutions held our 3rd Annual Tech Summit. The motivation behind this event, as it is every year, is to introduce attendees to the latest IT solutions as well as strategies they can use to get more from their preexisting environments. While this year’s Tech Summit has come and gone, the learning […]

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Arraya Protects Managed Services Customers from WannaCry

Thomas York Thomas York| June 2, 2017

A fair amount of digital ink has been spent recounting the ransomware attack known as WannaCry and its effects on the global market.  Ransomware attacks are nothing new; revenues obtained from these attacks exceed 1 billion annually, with previous examples such as 2015’s CryptoWall earning $325 million alone.  What is new is IT’s acknowledgement of […]

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Digital Transformation & the Evolution of the Modern IT Team

David Bakker David Bakker| May 4, 2017

Businesses are transforming like never before. Not long ago, innovation only moved as fast as infrastructure let it. If a business wanted to chase a new opportunity, it meant overhauling on-premises infrastructure to support that new initiative. Thanks to modern advances like the cloud and hybrid data centers, companies can transform on the fly. Major […]

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Managed Services: Who’s Actually Answering the Phones?

Arraya Insights Arraya Insights| March 22, 2017

Something’s wrong in your data center – who are you going to call? If your organization works with a Managed Services provider, that’s likely your answer. However, who specifically is going to pick up the phone? Will it go to someone local you know and trust? Someone who understands your environment? Or will your request […]

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Don't have 6-9 months to prep for Windows 10? Don't worry

Arraya Insights Arraya Insights| March 14, 2017

What are your plans for the next 6-9 months? If your business is looking at Windows 10, you might already have your answer. That’s how long IT should spend preparing for a Windows 10 migration according to a White Paper from Gartner. The research firm concluded doing so would save time and resources during the […]

Is Your Managed Services Provider Making You Feel Boxed In?

Arraya Insights Arraya Insights| March 8, 2017

Some Managed Services providers will try to sell you on the value of scope boundaries. They’ll hand you a piece of paper with a list of service descriptions and say “Here’s what we do.” The idea is that your business should squeeze itself into one of their service tiers, and they promise you won’t need […]

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Why You Don’t Want Your Managed Services Provider to be a Swiss Army Knife

Arraya Insights Arraya Insights| February 15, 2017

Many people think of Managed Services as the IT equivalent of a Swiss Army knife. It brings together much of what you need to solve a problem, all in one place. If your IT team is shorthanded during the summer, Managed Services can pick up the slack. If your organization hires a bunch of new […]

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What to Look for in a Managed Services Provider

Arraya Insights Arraya Insights| February 1, 2017

When you hear the words “Managed Services,” do you think of password resets and a few extra hands during vacation season? Managed Services can and does do each of those things. However, at Arraya, we want clients to see our Managed Services as so much more than off-site tech support. Arraya’s stance is that IT […]

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Life with Managed Services: What It's Like & How You Benefit

Arraya Insights Arraya Insights| January 19, 2017

Arraya has a unique take on Managed Services. Many providers rattle off familiar platitudes concerning uptime, availability, and track record. We like talking about those things, too, but we believe a best-of-breed Managed Services provider has much more to offer. A journey is happening in IT. Some IT departments focus on supporting the infrastructure that […]

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