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Salesforce

What You Need to Know About Self-Service Password Resets

Arraya Insights| September 17, 2015

How many of the calls to your help desk typically involve end user password resets? 20%? 40%? More? If you took a poll of your Help Desk, the answer would probably be a short and sweet, “Too many.” In our experience, password resets consume a huge chunk of the Help Desk’s time each day. Time […]

Increase Security with Azure, Not Complexity

Arraya Insights| May 28, 2015

End users love simplicity. What else could explain the enduring popularity of easy to remember passwords such as “123456,” “letmein” and, of course, the notorious “password?” Unfortunately, in this instance, simplicity and security don’t go hand-in-hand. While those passwords may be easy to remember, they don’t offer much in the way of actually keeping the […]

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