Account Executive, Managed Services

In this role, your primary focus will be on identifying and acquiring new customers for Arraya’s Managed Services, while also engaging with existing customers who utilize other offerings and services. You will develop a deep understanding of Arraya’s product and service offerings to ensure you can effectively communicate their value and align solutions to each client’s unique requirements. Acting as a trusted advisor, you will build and maintain strong relationships by staying informed about industry trends and proactively presenting Managed Service solutions to address complex IT challenges.

Additionally, you will lead efforts to pursue new business opportunities and expand contracts within current accounts. You will represent Arraya in all sales-related activities, serving as a key point of contact between the company and its clients. Monitoring client satisfaction will be a critical aspect of your responsibilities, as you will collaborate with the Customer Experience (CX) Team to maintain a high level of service quality and ensure deliverables meet or exceed client expectations.

Supervisory Responsibilities 

  • None

Requirements

Responsibilities

  • Develop a comprehensive understanding of Arraya’s Managed Services offerings to effectively promote and align them with client needs and preferences.
  • Primarily focus on acquiring new clients, while also encompassing responsibilities for selling additional services to select existing customers.
  • Build and maintain client relationships by acting as an advisor on industry trends and how Arraya’s Managed Service product and service offerings can be leveraged for positive outcomes.
  • Anticipates client needs, develop, and present proposed Managed Service solutions to client’s complex IT issues.
  • Identify and lead the pursuit of targeted new business and contract expansion opportunities within current accounts.
  • Acts as the liaison between the company and client for all sales activities.
  • Monitors client satisfaction with contracted deliverables and works with the CX Team to achieve and maintain a high level of customer satisfaction.
  • As required, may participate in contract renewal efforts on large multi-year contracts.

Expectations 

Sales & Revenue Growth

  • Drive sales of Managed Services solutions for new and existing clients.
  • Meet or exceed quarterly and annual sales quotas.
  • Develop and execute strategic account plans to grow revenue.

Client Relationship Management

  • Serve as the primary Managed Services point of contact for assigned accounts.
  • Collaborate with Account Executives on existing accounts to develop and implement strategies that engage Managed Services decision makers.
  • Build and maintain strong, long-term client relationships.
  • Understand client needs and align Managed Services offerings to address them.

Solution Selling

  • Understand the full suite of Managed Services offerings (e.g., IT infrastructure, helpdesk support).
  • Work with pre-sales engineers or solution architects to develop and present tailored solutions.
  • Deliver compelling presentations and proposals to stakeholders at all levels.

Cross-Functional Collaboration

  • Work in partnership with operations, service delivery, and technical teams to facilitate effective onboarding and ensure high-quality service delivery.
  • Escalate and resolve customer issues as needed.

Reporting & Forecasting

  • Maintain accurate sales pipeline data in CRM systems (e.g., Salesforce).
  • Provide regular updates on forecasted revenue and account status.

Market & Industry Knowledge

  • Stay informed on industry trends, competitive landscape, and emerging technologies in Managed Services to effectively advise clients and influence internal product strategy.

Preferred Qualifications and Experience

  • At least three (3) years selling in the Managed Services space.
  • Knowledge of Managed Services trends and products; technical sales experience necessary.
  • Established methods for hunting and prospecting.
  • Proven sales experience with Enterprise and Commercial accounts.
  • Extensive and expert knowledge of customer account management and proven experience in seeking and securing new business.
  • Strong interpersonal skills.
  • Exceptional written and verbal communication skills.
  • Familiarity with data analysis and reporting.
  • Experience with complex consultative sales.
  • Sales experience with IT Infrastructure and OEM/ISV hardware/software a plus.
  • IT solutions/consulting services portfolio is a plus.

Education

  • High school diploma or equivalent
  • BS/BA preferred

Position Type and Expected Hours of Work

  • Full-Time
  • Remote
  • 40 hours per week
  • Monday through Friday
  • Overnight travel required

Working Conditions and Physical Requirements

  • Prolonged periods of being in a stationary position while working on a computer
  • Must be able to move and/or lift up to 40 pounds at times
  • Must be comfortable operating a computer and/or other office productivity machinery

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change and/or be modified at any time.

Salary Description

$80,000 – $100,000 annually plus commission

At Arraya, we firmly believe that people are our most valuable asset, and we’ve created a workplace that embodies this belief. Our senior leadership is actively involved in daily operations, collaborating closely with our committed teams to take a hands-on role in realizing our shared objectives. Our team consists of a diverse group of tech enthusiasts, each bringing a wealth of industry knowledge and expertise to the table.

If you want to work in an exciting, fast-paced environment with an opportunity for learning and development, please reach out to us today! Please send your resume and cover letter to hiring@arrayasolutions.com or CLICK HERE to apply!