Infrastructure & Security Manager

Supervisory Responsibilities 

• Directly supervises Infrastructure and Cybersecurity team members, including Team Leads.
• Provides regular coaching, performance feedback, and career development support.
• Oversees team scheduling, workload distribution, and resource planning.
• Leads hiring efforts for technical roles within the infrastructure and security functions.
• Sets and tracks performance goals and KPIs for individual contributors and team leads.
• Acts as an escalation point for technical and personnel issues within the teams.
• Ensures alignment with company policies, procedures, and service standards.

Responsibilities

• Lead day-to-day operations across infrastructure (cloud, network, systems) and cybersecurity functions.
• Align technical delivery with business and client needs, ensuring up time, scalability, and security.
• Proactively seek to understand client needs and propose enhancements or new projects that align with their business objectives.
• Manage and mentor team members and Team Leads; set goals, provide feedback, and support development.
• Oversee project execution including migrations, deployments, and security implementations.
• Drive proactive improvements across patching, monitoring, automation, and risk management.
• Serve as a key escalation point for technical and client-related infrastructure/security issues.
• Collaborate with Service Desk, Project, and Account teams to ensure seamless delivery and communication.
• Participate in client-facing meetings to provide technical insight, planning, and recommendations.
• Maintain awareness of emerging technologies and threats; recommend tooling and process enhancements.
• Ensure compliance with internal policies and external standards (e.g., CIS, SOC2).
• Manage and optimize platforms and tools that support infrastructure, security, and monitoring operations.

Expectations 

• Demonstrate proactive leadership that aligns infrastructure and security operations toward common goals.
• Demonstrate a consultative approach with clients, aiming to uncover new opportunities for value-added services and projects
• Establish clear performance standards, documentation practices, and process ownership across both teams.
• Provide regular status updates and insights to leadership on team performance, risks, and improvements.
• Ensure teams are delivering consistent, high-quality service across all client environments.
• Promote a culture of accountability, collaboration, and continuous improvement.
• Maintain platform health, licensing, and cost-effectiveness across all infrastructure and security tools.
• Stay informed on emerging technologies and threats and apply relevant innovations to improve operations.
• Serve as a trusted technical advisor internally and externally, earning credibility with team members and clients.
• Actively support onboarding and integration of new clients and technologies into the MSP environment.
• Drive standardization, automation, and documentation to improve scalability and reduce technical debt.

Preferred Qualifications and Experience

• 5–8 years of experience in IT infrastructure, cloud platforms, or cybersecurity operations, ideally in a managed services or multi-tenant environment.
• 2+ years of experience leading technical teams or serving in a senior-level engineering role with mentoring or project leadership responsibilities.
• Strong hands-on expertise with Microsoft Azure and/or AWS, virtualization (VMware/Hyper-V), and firewall/network configurations (e.g., Fortinet, SonicWall).
• Practical experience with EDR, SIEM, vulnerability management, MFA, and security policy enforcement.
• Familiarity with regulatory and compliance frameworks (SOC 2, CIS benchmarks).
• Demonstrated success in managing technical platforms and tooling such as RMM, PSA, and security stacks (e.g., Autotask, NinjaOne, SentinelOne).
• Excellent troubleshooting, documentation, and client communication skills.
• Comfortable working in fast-paced, client-facing environments with shifting priorities.
• Relevant certifications required in at least one core area—such as Azure Administrator, AWS SysOps, Fortinet NSE 4+, CISSP, CISM, or equivalent.

Education

• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or a related field; equivalent experience will also be considered.
• Industry certifications and ongoing professional development are strongly valued.

Position Type and Expected Hours of Work

• Full-Time
• Hybrid
• 40 hours per week
• Monday through Friday
• A possibility of off-hours support work.
• Primary Escalation Point for On-Call engineers.
• Be part of an On-Call rotation.

Working Conditions and Physical Requirements

• Prolonged periods of being in a stationary position while working on a computer
• Must be able to move and/or lift up to 40 pounds at times
• Must be comfortable operating a computer and/or other office productivity machinery

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change and/or be modified at any time.

$115,000-127,000 annually includes bonus structure