Arraya Insights | November 15, 2018
Earlier this year, Cisco unveiled Webex Teams, a new communication and collaboration platform that rose from its Spark brand. Since that news broke, we’ve devoted a good deal of space on this blog to analyzing the overall impact of this change as well as offering best practices for building user buy-in for the new solution.
One thing we’ve failed to mention so far, however, is that collaboration means different things to different employees. Any attempt to win organization-wide support for Webex Teams that doesn’t consider this is in trouble. That’s why, for this, our final post in our series on Webex Teams, we’ve put together strategies for winning over four different kinds of employees to Webex Teams.
Employee Type #1: Road Warriors
Employees are spending less time bound to a traditional workplace and more time working from airports, coffee shops, and anywhere else they happen to be. Even though these team members are always on the go, they still need to connect with co-workers, customers, etc. In order to convince road warriors of the value of Webex Teams, highlight the following:
- HD video meetings can help replace the face-to-face contact lost as the definition of workspace becomes more fluid
- Private spaces and teams allow for a more personal based connection to contacts inside and outside of an organization
- Company-wide teams can do more than keep travelers updated on company news. They can be used to quickly crowd source answers to customer questions
- Sensitive data and documents are never put at risk by the flexibility of Webex Teams – instead they can be sent and stored securely across devices
Employee Type #2: Remote Workers
Of course, a co-worker can be stationary without being a short walk or elevator ride away. Instead, organizations that sprawl across multiple branches and remote locations risk leaving certain employees or departments feeling isolated. Any demonstrations of what Webex Teams can do for remote workers should cover its ability to:
- Recreate a shoulder-to-shoulder collaboration experience using screen-sharing and cooperative whiteboarding capabilities
- Lock down membership to given teams and spaces in order to better control who has access to information posted and shared in them
- Keep remote leaders engaged with their direct reports by leveraging filtering to minimize less important posts
- Enable key stakeholders to stay in the loop with projects using an array of tools, including mobile devices, whether they’re stationed a few blocks, or a few time zones, away
Employee Type #3: Creative Workers
What about the people tasked with designing marketing and advertising campaigns, handling video and photo, and doing all of the other things that help build and maintain a brand? Typically, those processes are highly collaborative and can commandeer a sizeable amount of organizational resources. Cisco Webex Teams pitches to this group should emphasize the solution’s ability to:
- Send and store large, often resource-intensive files, including video, and to do so safely
- Brainstorm and collaborate on design ideas without ever stepping foot in the same room using digital whiteboards
- Search for and find content stored in Webex Teams quickly and easily using the solution’s advanced search capabilities
- Monitor reactions to drafts using HD video capabilities to ensure proposed campaigns are striking the right emotional cords
Employee Type #4: Newbies
New hires should be easy enough to win over, right? After all, they’re looking to make a good first impression and unlikely to deviate far from expectations. Still, new hires who struggle with a solution early may revert back to one from a previous position. Rather than let that happen, it’s better to get them comfortable with Webex Teams early by:
- Positioning it as the official organizational welcome station by using it to house policy documents, handbooks, templates, contact information and any other must-have information
- Automatically adding them to relevant groups so they have the chance to review histories and discussions to familiarize themselves with a team or project’s current climate
- Using them to as the platform from which to conduct regular one-on-one mentoring sessions with veteran employees
Next Steps: Access the latest Cisco Webex Teams best practices
Ready to learn more about best practices for driving buy-in for Cisco Webex Teams across your organization? Looking to explore this solution more closely before committing? Arraya’s collaboration engineers are ready to share their expertise. Start a conversation with them today by visiting: https://www.arrayasolutions.com/contact-us/!
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