• Skip to primary navigation
  • Skip to main content
site logo
  • About
    • Approach
    • Partnerships
    • Mission
    • Leadership
    • Awards
    • Arraya Cares
  • Solutions
    • Solutions

    • Hybrid Infrastructure
      • Hyperconverged
      • Infrastructure as a Service
      • Servers, Storage, and Virtualization
      • Data Protection
      • Disaster Recovery & Business Continuity
    • Apps & Data
      • AI
      • Automation
      • Customizations
      • Visualizations & Integrations
      • Migrations
    • Network
      • Enterprise Networks
      • Wireless Connectivity
      • Cloud Networking Solutions
      • IoT
    • Cybersecurity
      • Endpoint Security
      • Network Security
      • Cloud Security
      • Application Security
    • Modern Workplace
      • Microsoft Licensing
      • Productivity & Collaboration
      • Modern Endpoint Deployment & Management
      • Microsoft Compliance & Risk
      • Backup
      • Cloud
  • Services
    • Services

    • Managed Services
      • Service Desk
      • Outsourced IT
      • Managed Security
      • Managed NOC
      • Arraya Adaptive Management for Microsoft Technologies
      • ADEPT: Arraya's White Label Program
    • Advisory Services
      • Assessments
      • Strategy
      • vCTO
      • vCISO
      • Enterprise Architecture
    • Staffing
      • Infrastructure Engineering
      • Security & Compliance
      • Application & Software
    • Professional Services
      • Project Management 
      • Systems Integration 
      • Mergers & Acquisitions
      • Knowledge & Skills Transfer 
  • Industries
    • Education
    • Finance
    • Healthcare
    • Legal
    • Manufacturing
    • Software and Services
  • Insights
    • News
    • Blog
    • Events
    • Videos
    • Case studies
  • Careers
  • CSP Login
search icon
Contact Us

Legal IT Says Automation is Ideal – Why is Adoption Low?

Legal and automation go together like peanut butter and jelly according to a majority of executives working in the industry. In a new survey by Intapp, Inc. and The Lawyer,legal automation leaders professed their belief that firms have a lot to gain by deploying hands-off technologies. Despite their overwhelming support, in practice the combination of law firms and automation remains curiously elusive.

In order to determine what’s preventing real world automation adoption from matching its on-paper support, let’s look more closely at Intapp and The Laywer’s research. The companies found:

  • 97% of leaders surveyed see automation as a way to reduce conflicts and create a more smooth new client onboarding process. Less than half (44%) of firms are taking advantage of it.
  • 90% see the value in using data-driven insights to manage client relationships yet only 16% are doing so.
  • 87% feel it can make resource allocation easier but only 14% are using it for that purpose.
  • 86% believe it can assist with delivering insights and analytics to clients, however only 18% of those surveyed are leveraging it that way.

One set of statistics indicates law firms are extremely positive about the potential of automation. The other, however, demonstrates a reluctance to implement the technology regardless of the advantages. Why? The authors of the survey floated a few theories that Arraya’s own subject matter experts have experienced firsthand.

What’s causing legal’s adoption divide?

The first? It’s tough to break habits. Whether they pertain to how employees prefer to work or the kinds of technologies firms prefer to invest in, old habits die hard. The kind of organizational support needed to break those old habits likely can’t come solely from IT. Instead, it must be organization-wide and start from the top. Often, the barrier to such widespread acceptance is built on fears of technology replacing employees so it’s important to demonstrate early on how automation will be used to augment workflows, not take ownership of them.

Another issue possibly leading to low adoption figures is a lack of in-house expertise. Automation is still relatively uncharted territory for many law firms and their technology teams. Without that built-in experience, many are averse to taking on the challenge of a new solution. In cases such as this, it can help to bring in a partner with experience in the field. Leaning on outside expertise in this way can allow firms to pursue advanced technology solutions while continuing to focus on what they do best.

Other firms aren’t suffering from a lack of experience with automation, but a lack of positive experience. Perhaps they rolled out automation in one part of their environment and simply weren’t blown away by the results. In those instances, it might not be the automation that came up short but the process. Instead of giving up on automation due to a less than stellar first impression, firms should re-examine their original goals. Then, they should contact an experienced automation partner, one who can build off initial experiences and help plan for and execute their vision in the most realistic and measured way possible.

Next Steps: Bringing together legal & automation

Does your law firm fall into any of the above buckets when it comes to automation? Arraya Solutions can help. Our team understands the challenges presented by bringing automation to the legal industry and can work with you to position your firm to achieve its automation goals.

Visit https://www.arrayasolutions.com//contact-us/ to start a conversation with our experts today. Also, you can leave us a comment on this or any of our blogs by way of social media. Arraya can be found on LinkedIn, Twitter, and Facebook. Once you’ve let us know what you think, follow us to stay updated on our industry insights and learning opportunities.

Arraya Insights
Back to Top
Arraya Solutions logo

We combine technological expertise and personal service to educate and empower our customers to solve their individual IT challenges.

518 Township Line Road
Suite 250, Blue Bell, PA 19422

p: (866) 229-6234     f: (610) 684-8655
e: info@arrayasolutions.com

  • Careers
  • Privacy Policy
  • Contact Us

© 2025 Arraya Solutions. All rights reserved.

Facebook Twitter YouTube LinkedIn
Manage Cookie Consent
We use cookies to enhance your experience. By selecting “Accept,” you agree to our cookie policy.
Functional Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.
Manage options Manage services Manage {vendor_count} vendors Read more about these purposes
View preferences
{title} {title} {title}