Embracing Excellence: A Glimpse into the Arraya Solutions Project Management Office

As we celebrate International PMO (Project Management Office) Day, we’d like to take this opportunity to put a spotlight on our PMO team here at Arraya Solutions.

The Arraya Solutions PMO is a beacon of innovation, collaboration, and operational excellence. Our PMO team stands as a pillar of transformative change, dedicated to delivering unparalleled value and reshaping the future of project management at Arraya.

Our Team:

We’d like to introduce you to the faces behind our talented PMO team:

• Cassandra Bowser, Project Manager II
  Cassandra has 10+ years of IT experience, a bachelor’s degree in business management: computer information systems, and numerous certifications (PMP, CSM, PSMI, AZ-104, MCSE, MCSA, CompTIA Sec+, and A+). She specializes in traditional, hybrid, and agile methodologies. At Arraya, she manages a diverse portfolio of projects with a focus on project success and client satisfaction. 

• Karen Mears, Project Manager II
  Karen has 30+ years of IT experience, a bachelor’s degree in information services, numerous certifications (PMP, CSM), and training in project management/Microsoft concentrations. She possesses a robust background in IT project management across industries, demonstrates a strong track record of delivering results, and effectively manages teams and resources to meet customer objectives.

• Evan Tupa, Project Manager, Team Lead
  Evan has 16+ years of IT experience, a bachelor’s in information systems, and a PMP certification. He excels at strategic technology implementation to enhance efficiency and financial performance, and manages complex data center, cloud, and hybrid infrastructure projects. He is known for aligning technology with business objectives to drive operational success across various industries.

• Michael Davis, Senior Director, Project Management
  Michael has 32+ years of IT experience, a bachelor’s degree in IT project management, and numerous certifications (PMP, IITL, GWCPM, CSM, LSSBG). He is adept in multiple methodologies and industries as well as skilled in both leading PM teams and setting up PMOs. Michael steers business transformation and utilizes advanced technologies for project management. 

Throughout 2022 – 2023, the Arraya Solutions PMO established a new collection of project management solutions that is more efficient and uniform. This accomplishment standardizes every element of our project management process, leading to improved project delivery quality.  As a result, customer satisfaction has measurably and consistently improved.

Our Mission:

Arraya’s PMO team is committed to operational excellence that goes beyond traditional boundaries to forge deep, meaningful connections with our customers and their satisfaction. We understand that true success is not merely meeting project deadlines but exceeding customer expectations and delivering lasting value.

Our Approach:

Our approach is holistic, drawing upon a diverse range of methodologies including traditional project management, Agile practices, and innovative hybrid approaches.

• Traditional project management is a structured approach that has been widely used across industries for decades. It is characterized by a step-by-step predictive methodology, often referred to as the Waterfall model, which involves breaking down and planning an entire project before launching.

• Agile project management is a dynamic and iterative approach that focuses on collaboration, customer feedback, and small, rapid releases. It adapts to changes quickly and involves stakeholders throughout the project, ensuring that the end product meets customer needs effectively.  

• Hybrid project management is an approach that blends traditional and Agile methodologies, aiming to combine the best elements of both to fit the specific needs of a project.

By leveraging this rich tapestry of expertise, we ensure that every project is tailored to meet the unique needs and challenges of our customers.

Our PMO uses various tools to achieve more efficiency and effectiveness. We use NetSuite for KPI metrics, reporting, and monitoring, and Microsoft Online Project Management solutions for complex and collaborative projects. We also integrate AI assistance for faster responses, scenario reviews, communications, etc.

These tools are supported by our centralized PMO intranet to maintain standards and governance across the entire project management portfolio. Our customers appreciate the difference.

Our Commitment to Our Customers:

We view every customer interaction as an opportunity to add value and exceed expectations. Whether it is providing timely updates, proactively addressing issues, or offering strategic guidance, we go above and beyond to ensure that our customers feel supported and empowered throughout their journey with Arraya.

Our goal is to make sure projects are completed in scope and on schedule. Escalation paths are always accessible with any level of management as needed, and we verify all customer needs are satisfied for customer enablement. We end our process with a final feedback loop for continuous improvement.

Arraya’s PMO has maintained an average Net Promotion Score (NPS) of 85, which is well above the industry-standard target of 70.

Next Steps: Make Your Project a Success

As we celebrate International PMO Day, we reaffirm our commitment to excellence in customer service. Together, with our customers by our side, we will continue to push the boundaries of what is possible, driving transformative change and reshaping the future of project management at Arraya Solutions and beyond.

If you have a technology project that needs expert guidance, support, and execution, look no further than Arraya Solutions. Our project management team has the skills, experience, and passion to help you achieve your goals and deliver value to your organization. Contact us today to find out how we can partner with you and make your project a success.

For more updates and insights from our PMO team, follow Arraya Solutions on LinkedIn, X, and Facebook.