Arraya Insights

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Arraya Insights Radio

Episode 19: Hybrid Cloud Journey: Challenges & Solutions

https://soundcloud.com/user-166960433-952960141/hybrid-cloud-journey-challenges-solutions

This special episode of Arraya Insights Radio was recorded live during a virtual roundtable event. In this episode, our panel looks at the Hybrid Cloud Journey. Specifically, they explore the challenges the journey presents, the concerns and pain points organizations experience, and the wide range of solutions available to address these challenges. Hosted by Chuck Kiessling, Senior Director, Presales Solutions, this episode’s panel includes Ron Longley (Director, Data Center), Gary Funt (Senior Cloud Solutions Architect), and Kirk Freeman (Solutions Architect).

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For PC users, a Windows update may mean new and exciting features to look forward to, while others may dread the unknowns of change. Reported to be available as early as October 2021 and into 2022, Windows 11 will bring a new, serene look that’s meant to simplify your desktop space and help users optimize their workflows to do more, faster. While the upgrade does bring about some exciting new features and advancements, it’s important to look closely into the system requirements before beginning to plan your upgrade.

Windows 11 Upgrade Specifications

While the upgrade will be free for eligible PC users, some consumers may be surprised to learn that the Windows 11 update may or may not be compatible with their existing system. Even some newer laptops or desktop computers may not meet the system requirements.

To prepare users, Microsoft has listed the system requirements in detail so PC users can confirm if they’ll need to purchase a new system altogether.

Minimum System Requirements:

  • Processor: 1 gigahertz (GHz) or faster with 2 or more cores on a compatible 64-bit processor or System on a Chip (SoC)
  • Memory: 4 GB RAM
  • Storage: 64 GB or larger storage device
  • System firmware: UEFI, Secure Boot capable
  • TPM: Trusted Platform Module version 2.0
  • Graphics card: DirectX 12 compatible graphics/WDDM 2.0 driver
  • Display: >9” with HD Resolution (720p)
  • Internet Connection: Microsoft account and internet connectivity is required for setup for Windows 11 Home

These new requirements may exclude a large number of PC devices, especially in relation to the TPM requirements as not all motherboards come with a TPM module on-board. Further, some countries don’t support or have banned TPM so Microsoft reports that they plan to create a non-TPM version of Windows 11 in the future.

PC Health Check App

Previously, the PC Health Check app was launched and available to the public upon the announcement of the soon-to-be upgrade. However, many users found the results of the initial test to be too vague. Devices that didn’t meet the requirements for the upgrade were met with a message that simply read: “This PC can’t run Windows 11. The processor isn’t supported for Windows 11. While this PC doesn’t meet the system requirements to run Windows 11, you’ll keep getting Windows 10 updates.”

Without any specifics of why their PCs were not going to be compatible, Microsoft faced some backlash. Users may not realize that an upgrade of certain components or enabling the existing TPM chip on the motherboard could be cheaper alternatives then purchasing an entirely new PC.

Based on feedback from the public, Microsoft pulled the tool from availability and announced that the app “was not fully prepared to share the level of detail or accuracy you expect from us on why a Windows 10 PC doesn’t meet upgrade requirements.

The new, revamped app is planned to be available this fall. In the meantime, they’re directing customers to review the minimum system requirements, outlined above, to confirm if their PC will be compatible.

For those whose existing PCs will not be compatible for the upgrade and don’t wish to purchase a new system, Windows 10 will continue to be supported and receive monthly security updates until October 14, 2025.

New Windows 11 Features

For those eligible for the upgrade, Windows 11 will bring a new overall look, with sleek, translucent windows (like frosted glass), with the start menu now centered in the task bar. For those loyal to the left sided start menu, don’t worry, you can revert back to your original ways, if you’d like.

Here’s a look at some of the new features you can expect:

  • Microsoft Teams to be Directly Integrated

With the retirement of Skype for Business coming up at the end of July (this month!), Microsoft is further nudging users towards Teams. Chat from Microsoft Teams will now be fully integrated into Windows 11 and placed in the start menu, allowing users to mute/unmute themselves directly from the taskbar.

Microsoft reports that you’ll now be able to instantly connect through text, chat, voice, or video with all your personal contacts, anywhere, no matter the platform or device they’re working on (across Windows, Android or iOS). Even if the person you’re connecting to hasn’t downloaded the Teams app, you’ll be able to connect with them via SMS.

  • Snap Layouts & Snap Groups

To help enhance productivity, Windows 11 will provide a variety of layouts so you can snap multiple windows into place and optimize the use of your screen real estate. To take things a step further, with Snap Groups you’ll be able to recall the planned set of windows all together, from your taskbar. With one click, multiple windows will jump into their designated place.

  • App Store

Android apps will now be available for download directly onto your PC with the new Microsoft Store via Amazon’s Appstore (meaning you’ll need to download Amazon Appstore and sign into an Amazon account). These apps will then be integrated into the start bar/taskbar.

  • Widgets

This feed provides customizable information on weather, sports, news, and more that will slide out as a panel from the left side of your desktop to display the tailor-made information most useful to each user.

  • Virtual Desktops

These separate, virtual desktops can be customized and separated for work, personal use, and gaming so you can easily switch back and forth from one desktop to another. Further, Windows 11 will memorize the placement of all tabs and windows on extended monitors. Have you ever finalized the perfect placement of all your windows, only to unplug your laptop and find them all jumbled together on your laptop screen? Now the windows will jump back to their original placement once your laptop is plugged back into your extended monitors.

In addition, a few more features that deserve honorable mentions include enhanced voice typing/dictation, an improved touch screen for tablet mode, and the new Game Pass app for gamers.

Windows 11 Security Updates

For many business owners, security remains a top-priority when considering the upgrade, and rightfully so. Microsoft assures users that Windows 11 will be the most secure version yet.

  • Built-In Security Technology

With developed virtualization-based security (VBS) and Hypervisor-protected code integrity (HVCI or memory integrity) enabled devices, Windows 11 will provide even better protection against malware threats. Further, a secure-cored PC provides more than twice the protection against infection.

Microsoft reports that the combination of these features has been shown to reduce malware by 60% on tested devices.

  • Zero Trust-Ready Operating System

The Zero Trust model assumes breach and verifies each request as though it originates from an open network, regardless of where the request originates or what resources it accesses.

Windows 11 will have the capability to use the built-in webcam or a fingerprint reader for biometric authentication. For devices without a biometric sensor, Windows Hello will provide a PIN or portable Microsoft compatible security key.

  • Windows Support

With Windows 11, major updates will roll out annually, rather than bi-annually, which will take place in the second half of the year. This increase will make it easier for users to monitor when support will end as it will no longer be in six month increments and users will face fewer disruptive upgrades in general.

Further, the support timeframes will be increased as follows:

– Windows 11 Home and Windows 11 Pro will be supported for 24 months (increased from 18 months)
– Windows 11 Enterprise and Windows 11 Education will be supported for 36 months (increased from 30)

Next Steps: Will Your Device Be Compatible with Windows 11?

For more information on feature updates early, Microsoft has two insider programs, one specifically for retail in addition to the Windows Insider Program for business (which requires an Azure AD joined device).

This provides users with the opportunity to:

  • Get early access to Windows Insider Preview Builds.
  • Provide feedback to Microsoft in real time by using the Feedback Hub app.
  • Sign in with corporate credentials (Azure Active Directory) and increase the visibility of your organization’s feedback with Microsoft—especially on features that support your productivity and business needs.
  • Register your Azure Active Directory domain in the program, allowing you to cover all users within your organization with just one registration.

The Windows Insider program doesn’t replace Semi-Annual Channel deployments in an organization, rather it provides IT Pros with pre-release Windows builds that they can test and provide feedback on.

If you’re unsure of whether your devices have the necessary requirements to be eligible for the Windows 11 upgrade, Arraya Solutions can help. From upgrade execution to making the most of the latest security features, our team is available to walk you through the entire process. Reach out today to start a conversation!

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now.
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Back on July 30, 2019, Microsoft announced that they would be retiring Skype for Business in two years, opting to transition customers to the more successful collaboration hub, Microsoft Teams. Prior to the pandemic, Teams had approximately 32 million daily users. To provide some perspective on the workforce’s increased need for remote collaboration, the number of daily Teams users is now a whopping 145 million as of April 2021. 

Whether you feel like it went by in the blink of an eye, or it’s been a lifetime, that deadline is now just around the corner. For users that still rely on Skype for Business, the July 31, 2021 deadline may have come quicker than anticipated. However, it’s not too late to begin planning your migration.

Transitioning to Microsoft Teams: What to Expect

While change can often feel like a nuisance for business owners and employees initially, the upgrade to Microsoft Teams should bring enhanced workflow and features, while holding onto some familiar elements from Skype.

Microsoft Teams vs. Skype for Business

Most users will find that Teams will offer many features they relied on through Skype for Business, and then some. With Teams, users can engage through chats, calls, videos conferences, and virtual meetings. In addition, photos, documents, files, and notes are kept in cloud storage to be accessed at any time. These collaboration tools are all easily accessed, in one place.

In addition, Teams will integrate several features that Skype users will be familiar with, including:

  • Dynamic 911
    This automatically uses the caller’s current location to route to a Public Safety Answering Point (PSAP) call center operated by the local government.
  • Shorter Retention Periods
    This will allow customers to limit channel and chat retention periods to as short as one day and ensure that when data is deleted it’s removed from all permanent storage locations in the Teams service.
  • Teams and Skype Consumer Interop
    This will allow users on the two separate services to communicate using both chat and calling.
  • Contact Center Integration and Compliance Recording
    This will enable Content Center solutions through partnerships with Five9, Genesys, and NICE, along with Compliance Recording with ASC, NICE, and Verint.

Upgrade Options: Self-Upgrade vs. Assisted Upgrade

Depending on preference, companies can select to self-upgrade to Teams or opt for an assisted upgrade.

  1. Self Upgrade: Those who self-upgrade can manage the entire process and transition themselves.
  2. Assisted Upgrade: Those who wish to focus on “organizational preparedness, user awareness, and Teams training,” can opt for an assisted upgrade.

    For assisted upgrades, this process will differ slightly, depending on the existing Skype product:

    a) Skype for Business Online-only: The assisted upgrade process will apply the TeamsUpgradeOverridePolicy policy to your organization, allowing all Skype for Business Online users to be placed in Teams Only mode.

    b) Skype for Business Online with hybrid: Users may fall into one of the following categories:
    • On-premises users homed on Skype for Business Server.
    • Skype for Business Online users that are in Teams Only mode.
    • Skype for Business Online users that are not in Teams Only mode.

For a mixture of users in each of these categories, the assisted upgrade process will only switch Skype for Business Online users to Teams Only mode if they are not already in that mode. On-premises Skype for Business users will not be impacted by the assisted upgrade process.

Those scheduled for an assisted upgrade will receive upgrade reminder notifications delivered as Plan for Change posts in the Microsoft 365 Message Center 90 days before the scheduled upgrade date. These notifications will include links to resources and training materials.

If your scheduled assisted upgrade date is after July 31, 2021, your organization will continue to have access to Skype for Business until the upgrade is complete.

The duration of the upgrade will vary based on the volume of users and characteristics of the deployment, but most can expect the upgrade to take approximately 24 hours.

Any users who have not already self-upgraded or scheduled an assisted upgrade by July 31, 2021 will automatically be scheduled for an assisted upgrade. As such, those who want to ensure they can conduct a self-upgrade should do so immediately.

Resources to Encourage a Successful Transition to Teams

  • Upgrade Framework
    From the planning phase to deploying and operating your new software, this step-by-step framework will help your organization properly prepare for the transition to ensure a successful and smooth upgrade for all members of your team.
  • Upgrade Planning Workshops
    Receive guidance, best practices, and resources to help you plan and implement your upgrade. Begin with the “Plan your upgrade” session if you’re just getting started.
  • Teams Video Training
    From introductory training to specific sessions on collaboration, meetings, working with files, and live events, these provide quick, clear instructions on multiple functions of Teams.

A successful upgrade will align both technical readiness and user readiness, so it’s important to begin planning your organization’s transition as soon as possible.

Next Steps: Are You Prepared for the Teams Upgrade?

While the deadline is coming up, you still have time to act and focus on your company’s transition to Microsoft Teams.

Need a hand preparing your users or your environment for life after Skype for Business? Arraya Solutions can help. Our team can handle everything from end user training to upgrade execution, to ensure your organization enjoys the most modern collaboration experience. Reach out to our team today to start a conversation!

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now.
Comment on this and all of our posts on: LinkedIn, Twitter, and Facebook.
Follow us to stay up to date on our industry insights and unique IT learning opportunities.

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Chuck Kiessling (Senior Director, Presales Solutions) and Kyle Dillon (Senior Network Solutions Architect) explore SD-WAN, including an overview of the technology, the key benefits, licensing and purchasing options, network-as-a-service, and more.

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In this episode of the Arraya Insights Vodcast, our panel looks at the cyber threat landscape. Specifically, they delve into ransomware, cyber security preparedness, incident response, cyber insurance and more. Hosted by Chuck Kiessling, Senior Director, Presales Solutions, this episode’s panel includes Scott Brion (Director, Cyber Security), Mike Piekarski (Enterprise Security Architect), and Keith Wood (Cyber Security Consultant).

Prefer an audio format? Subscribe to our Arraya Insights Radio feed in your Apple or Android podcast catcher for an audio-only version of our vodcast. Or, you can use the player below.

https://soundcloud.com/user-166960433-952960141/arraya-insights-vodcast-episode-5-tales-from-the-cryptolocker

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Help Desk

The days of supporting cube-based workers who use only company-owned laptops are a distant memory. For most organizations, the reliance on technology has increased heavily in recent years, a trend that went into warp speed in 2020 as a result of the COVID-19 pandemic. As that reliance increased, so too did the pressure on the Help Desk – making its vital nature even that much more apparent.   

Often the unsung hero of an organization’s IT function, an efficient Service Desk supports productivity, minimizes disruption, improves customer satisfaction, and controls costs – among other benefits. The most impactful service desks are more proactive and flexible, with the ability to respond to a variety of operational circumstances. They are process-oriented and aim to address everything within the organization’s IT policies and guidelines.

But what elements ensure that help desks run at optimal efficiency?

Arraya built a Managed Help Desk service that is tuned to the realities of the modern organization. We’ve spent considerable time and energy honing this service to create a Help Desk that is more responsive, more nimble, and ultimately, more helpful. One element that has been key to our own service evolution is the addition of Arraya’s Incident Coordinators. We checked in with our team to delve into the responsibilities of this role and how it sets help desks apart.

The Role of the Incident Coordinator

The Incident Coordinator functions like a quarterback in football. At a high level, the quarterback’s job is to manage the flow of the game. He or she must know the plays, be able to read a defense and execute accordingly. Similarly, an Incident Coordinator manages the flow of requests through Arraya’s ticketing system, moving tickets and resources around as needed to deliver on or exceed the expected results. Let’s take a deeper look into the responsibilities of the Incident Coordinator and highlight the main benefits Arraya, and by extension, our clients, experience from the addition of this crucial role:

Speed and Efficiency

Throughout their various shifts, Arraya’s Incident Coordinators take a hands-on approach to Arraya’s ticket queue. They ensure tickets are processed and routed to the correct technicians in terms of specialization, service level, etc. They will also monitor the queue for any tickets that have stalemated or are at risk of breaching a customer’s Service Level Agreement. Should they spot such a red flag, the Incident Coordinator will step in and work alongside every level of Arraya’s Help Desk infrastructure as needed – from Level 1 up to Level 3 support – to get the wheels turning again.

Communication

Arraya’s Incident Coordinators interface with groups outside the Help Desk in order to deliver an outstanding service experience. They may be called upon to connect with members of Arraya’s other Managed Services teams to bring additional technological expertise onto a ticket, or with our Customer Experience personnel to open a new line of communication with the customer. Some instances may also require connecting directly with the customer’s IT team to get valuable frontline input into a problem or an environment. 

Quality Assurance and Elevated Performance

Arraya’s Incident Coordinators audit closed tickets to validate the quality of the services performed. They ensure tickets are being classified, acted upon, and closed correctly, with all necessary steps taken and documented. This latter step is important as it can help speed up future remediation efforts, as well as give customers a greater understanding of an issue. Incident Coordinators will also track how long it took to resolve an issue, whether it was fulfilled during the initial contact, or if escalation was required, etc. These metrics show a baseline of how the Help Desk is performing and can highlight potential opportunities for improvement.  

Next Steps: Connect with a Truly Helpful Help Desk

Arraya’s Managed Services for Help Desk is specially designed to address the needs of today’s mobile workforce. The service shifts responsibility for supporting your end users over to our experienced and knowledgeable Managed Service team. We work with your existing IT staff to identify and resolve issues quickly to minimize downtime and increase user productivity.

The skill and ROI our team delivers is exemplified by our place on CRN’s Managed Service Provider 500 list, in the MSP Elite 150 category – a distinction we’ve achieved eight years running. This annual list celebrates managed service providers who excel at helping their customers become more efficient and better-suited to thrive in today’s high-tech business world.

If you’d like to learn more about the steps Arraya has taken to build a nimble, responsive, next-level Help Desk, check out our new infographic: Building a Truly Helpful Help Desk. You can also reach out to us today to start a conversation.

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now.

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Follow us to stay up to date on our industry insights and unique IT learning opportunities.

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Chuck Kiessling (Senior Director, Presales Solutions) and John Salmons Jr. (Inside Sales Engineer) dive into some of the most recent updates to come to Microsoft Teams, including enhanced controls for meeting organizers, instant collaboration options, and a few industry-specific features.

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Microsoft built native integration between Power Apps and SharePoint to make customizing list management experiences extremely easy. In this step-by-step walk through, we’ll dive into just how straightforward of a process it is to manage SharePoint list data with Power Apps.

To get started, let’s create a list:

To save time, we will create the columns from a spreadsheet. Note: it must be a table in excel for the uploader to find it in the file.

We’ll choose the file and upload to create the list.

We will need to make some adjustments to the types of columns before saving.

For what we are doing we don’t need the list itself displayed, so we can just adjust the name and hit create.

Now that we have our starting list and data, we can customize how we manage it. The default editing experience allows us to manage the data, but for a more tailored approach we can replace it with a power app.

Power apps will spin up a new app tied to the SharePoint list. It may take a couple moments to load.

Once the power app loads, the default set of columns based on datatypes are loaded into a form that has a phone layout, like the side flyout of the default editor.

Now that we have a canvas, let’s adjust the layout a bit. Since we know the main users will be on a desktop, let’s use the larger tablet layout. We can change it from the File Menu under settings by choosing landscape orientation.

Notice the form itself did not change size. We can adjust that manually or assign the width of the form to be the width of the entire app, so if we change the width again it will automatically match by selecting the form in the tree view and setting the width of the form to the width of the app:

Now that the form itself matches, let’s arrange the data cards inside to use the remainder of the apps open space. The easiest way to do this is by selecting the form from the tree view and then changing the number of columns on the right-hand side:

We can resize the individual cards to be larger. It is generally easier to have twice as many columns as you are planning to use when designing, as it allows for more granular rearrangement when you’re working on the layout. Here we’ll just make the title and the description both full width and make the description field taller.

We’ll also change the description field from single line to multi-line, so it flows correctly on the form.

We’re almost done! The detail field looks good, but we still can improve the layout, as it feels a bit spread out.

One quick trick is to select the form, change the layout and then click undo. This trick selects all the labels and data fields within the cards together, so you can make unified adjustments to font and padding relative to each card:

We’re going to change the font to Open Sans and decrease the font slightly.

We’ll fix the one outlier field by hand in the launch date card and remove the attachments card, as we don’t really need it. We also need to expand our description field again as it changed height with the rest of the fields. Finally, we Control+Click on each of the data cards themselves to select them as a group and shrink their heights together.

Next, we’ll add some color and a header using a rectangle and a label. You can also use a snippet of static html as well.

Lastly, we’ll add a subheading that prints the title of the application when we’re editing or says “New Application” when we’re creating a new entry. We do this by first selecting the subheading label and choosing the text property, then typing the name of the data card in the form that is for the title. In our case, Title_DataCard1, and choosing default, which represents the initial value:

If we look at the form in “New Mode” we’ll see that the subtitle is blank. We actually want it to say “New Application.” To do this we will add a condition to the formula field to check if there is a title. If there isn’t, we’ll show the text for new instead.

And there we have it! Now we simply publish from File -> Save & Publish and enjoy our new customized form.

Note: you will need to refresh the list twice to see the power app load successfully the first time. After that it should always be there.

Just like that, we have customized the format and style, as well as organized the content of the list. From here we could add different section breaks with smaller headers, change the lead developer field to use our organization’s users as options, expand the solution framework field to use options coming from another list, or even connect to an excel file and read from there.

The possibilities are nearly endless. Typically, we see this type of customization lead to conversations about integration with existing systems or other applications. Maybe you are looking for a single pane of glass to see the status of an item where the information is located in multiple places. Or perhaps you have just started to investigate ways of seeing your data or visualizing it through other tools like Power BI. Maybe you just need some help structuring your content so you can leverage some of these tools better. Whatever the need, if you have found this content exciting, please let us know. We’d love to talk to you and find out how Arraya can help you with your business.

Want to learn more about Arraya’s Application Development services? Visit https://www.arrayasolutions.com//contact-us/ to open up a dialogue with us today!

Have some thoughts you’d like to share about this post? We want to hear from you! Leave us a comment on this or any of our blog posts through social media. Arraya can be found on LinkedIn, Twitter, and Facebook. While you’re there, follow us to stay updated on our industry insights and unique IT events.

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Far too many DevOps projects fall short of the lofty outcomes that inspired them, leaving organizations with little to show for their time and resource investments. DevOps success shouldn’t come down to a roll of the dice. That search for consistency inspired Arraya to create our own DevOps project workflow. Each step is designed and field-tested to bring organizations closer to their desired ROI. We’ve also turned this workflow into a handy infographic, which you can view here.    

1. Discovery   

Before we write a single line of code, we first define the parameters of a project. What problem will we solve? How will we measure success? Who will we impact along the way? What are our user stories? Gathering these answers and more ensures clear direction and scope.

2. Solution Design

With our guidelines in place, next we draw up a solution that meets all the requirements laid out before us, both functional (what it does) and non-functional (is it secure, user-friendly, etc.). We then present this to the client and, if approved, we create a project plan establishing milestones, tasks, and so on.

3. Development

This is where the rubber meets the road – or the fingertips meet the keyboards. Whether taking the lead on the project or serving in a support capacity, our team of DevOps experts can make sure the agreed-upon blueprint becomes a reality.

4. User Acceptance Testing

An application that looks good on paper but that fails to connect with users isn’t much of a solution. Our team will partner with a pilot group of those who will use an application day in and day out to make sure it accomplishes in practice what we set out to do in theory. 

5. Training

Once a tool has proven itself ready for prime time, our team will work with the client to implement and oversee a training and adoption program prior to launch. As a result, all users will have the skills necessary to get the most from the application the moment it becomes accessible to them. 

6. Go Live!

This is it. The big day. After all the planning and testing, we will roll out the application to users. We follow our Go Live checklist and communication plan to ensure a successful and transparent deployment.  

7. Support

Even the most rigorous testing can’t catch everything. Sometimes an applications needs to exist in the wild for a period in order for a bug or a compatibility issue to rear its head. Should a problem occur, Arraya’s team can step in and help set things straight.    

8. Maintenance

Just like many tools, applications need regular tune-ups to ensure they’re running at peak performance. We can provide the ongoing support required to keep applications delivering on, or exceeding, expectations long after Go Live.    

Next Steps

Is your organization embarking on a DevOps project? Arraya can help. Our Application Development services connect organizations and their employees with meaningful solutions to real business problems. These solutions com in the form of intelligently built, highly secure tools, backed by the hands-on expertise and tactical leadership needed to deliver success stories that last beyond a Go Live date.

Want to learn more about Arraya’s Application Development services? Visit https://www.arrayasolutions.com//contact-us/ to start a conversation with us today.

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Episode 4: A Candid Conversation with Cohesity’s Field CTOs

On this episode of the Arraya Insights Vodcast, our panel welcomes special guests, Chris Colotti and Jon Hildebrand, Cohesity Field CTOs, to tackle a wide range of topics including the cloud, backup and recovery, ransomware, and more.

Prefer an audio format? Subscribe to our Arraya Insights Radio feed in your Apple or Android podcast catcher for an audio-only version of our vodcast. Or, you can use the player below.

Have a topic for our panel? Share it with us at https://www.arrayasolutions.com//contact-us/ or on social media: LinkedIn, Twitter, and Facebook.