Arraya Insights

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Working with a managed Help Desk partner is a great way to relieve some of the burden on internal technology resources, allowing a greater commitment to higher value deliverables. Or at least that’s true in theory. In practice, outsourcing Help Desk duties can present its own set of challenges. If left unaddressed, these obstacles can lead to frustrated end users and more work finding its way back to in-house teams.

Here are 5 common complaints about outsourced Help Desks, as well as the steps we’ve taken at Arraya to ensure the same can’t be said of the services we provide.

1. “They don’t understand my environment.”

No two technology environments are exactly alike. Neither, for that matter, are any two organizations. A managed Help Desk partner must put the work in to learn what makes your environment, and your organization, unique.

The Arraya Difference: Arraya makes it a point to get a lay of both an organization’s technology landscape as well as its broader structure and processes. We’ve also codified this in our training process, pairing new hires with senior Arraya Help Desk resources so newcomers learn the ins and outs of an environment from those already working inside it.

2. “It takes forever for my issues to get solved.”

For some end users, working with an outsourced Help Desk can feel like submitting tickets into a void. Their issues linger unsolved and unacknowledged, causing them to look for their own solutions (with varying degrees of success), submit multiple tickets for one problem (further backing up the Help Desk), or attempt to circumvent the system entirely.

The Arraya Difference: Arraya takes customer service and our service level agreements (SLAs) seriously. Tickets receive immediate acknowledgment and are acted on as their severity/our agreements dictate(s). Our Help Desk leadership team pulls weekly metrics to ensure ongoing SLAs compliance.     

3. “The service isn’t as good as an in-house team.”

It’s not just a question of timing. Often there’s a perception that outsourced means receiving a lesser service. Whether support comes from internal resources or from an outside partner, customers should expect the same high quality support.

The Arraya Difference: Arraya has worked to ensure that by performing regular service quality checks, which, among other purposes, ensure tickets are triaged correctly, and moving through the system as expected. These checks will also review the communications between our team and yours to confirm that the way in which a solution was delivered also meets our high standards.

4. “I’ll be just one client among many.”

It’s true, your in-house Help Desk has but one client to support. By its very nature, a managed Help Desk partner will have many. That shouldn’t leave an organization feeling like a small fish in a very big pond.

The Arraya Difference: Arraya seeks to avoid that by assigning every organization that partners with us for Help Desk a Service Manager. This role functions as an advocate and primary point of contact, coordinating meetings, chasing down concerns and doing whatever else is necessary to ensure every organization we work with feels like the only one.

5. “I’ll be shuffled around just to get answers.”

Some problems require that next level of specialized support to solve. Unfortunately, most Help Desks max out at tier two support, causing more complex tickets to be routed elsewhere for a solution. This can slow down resolution times and lower customer satisfaction.

The Arraya Difference: Arraya has built an expert-level third tier of support directly into our Help Desk, with resources specializing in the kinds of technologies today’s businesses depend on, including network, the cloud, and more. By bringing this expertise into the Help Desk itself, Arraya aims to increase first contact resolution while also ensuring a consistent, positive service experience.

Next Steps: Give Your Help Desk a Boost

Arraya’s Managed Services for Help Desk is specially designed to address the needs of today’s mobile workforce. The service shifts responsibility for supporting your end users over to our experienced and knowledgeable Managed Service team. We work with your existing IT staff to identify and resolve issues quickly to minimize downtime and increase user productivity.

The skill and ROI our team delivers is exemplified by our place on CRN’s Managed Service Provider 500 list, in the MSP Elite 150 category – a distinction we’ve achieved eight years running. This annual list celebrates managed service providers who excel at helping their customers become more efficient and better-suited to thrive in today’s high-tech business world.

To learn more about Managed Help Desk, as well as the full line of Managed Services we offer, visit https://www.arrayasolutions.com//service/managed-services/.

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now. 
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With the release of the Webex Desk Camera in January, Cisco entered into the highly competitive webcam arena. Webcams are having more than a moment right now, serving as the primary visual connective tissue for many organizations since the COVID era began. Even as workplaces reopen, it’s likely work from home will remain, at least in some capacity, part of corporate cultures moving forward. So that begs the question: Is the Webex Desk Camera worth investing in? Or would organizations be better served with one of the countless other options on the market?

7 Ways the Webex Desk Camera Isn’t ‘Just Another Webcam’

We checked in with Arraya’s collaboration team to learn more about what the Webex Desk Camera can do (and what sets it apart from the crowd).

  • It’s smarter than your average webcam. The Webex Desk Camera boasts a level of intelligence the average webcam can only imagine. Its built-in IR sensor lets it automatically perform occupancy detection as well as facial recognition. Additionally, integration with Windows Hello allows for biometric authentication.  
  • Privacy comes standard. Just as with most technologies, there’s a juggling act that has to happen regarding webcams and privacy/security. The Webex Desk Camera recognizes this and so it comes with a unique feature: a built-in privacy shutter. While it won’t turn off audio or the IR sensor, this feature will at least gives users some peace of mind that hackers aren’t watching over their every move.
  • High-end tech specs. Cisco’s Webex Desk Camera is sleek, it’s compact, and it shoots in 4K Ultra HD. Furthermore, the Webex Desk Camera has an 81-degree field of view that can be adjusted using its proprietary app. It also excels in low-light conditions, using iHDR technology to keep subjects visible even in undesirable conditions. In terms of audio, the camera includes two built-in microphones complete with background noise-reduction capabilities.    
  • More high–end tech specs. Want even more tech specs? The Webex Desk Camera features variable resolutions and frame rates, including: 4K (up to 30 frames per second), 1080p (up to 60fps), and 720p (up to 60fps). As always, resolution and frame rate can vary depending on multiple factors, including network bandwidth. The Webex Desk Camera can also generate MJPEG files for 4K video and either MJPEG or YU2/NV12 raw data for lower resolutions.   
  • It’s part of the Cisco family… As a Cisco product, the Webex Desk Camera is able to natively interface with a variety of the tech leader’s solutions. Firmware upgrades and device management can be executed from Webex Teams, Meetings or Cisco Jabber clients. In addition, Cisco Accessory Hub can be used for upgrades as well as log collection. Device management is able to be performed via the Webex Control Hub. It’s worth noting that the Webex Desk Camera supports Cisco-branded VDI, on Windows, Mac and Linux operating systems.
  • … but it also has broad third-party support. Organizations have plenty of webcams to choose from and they have almost as many meeting/video apps outside of the Cisco portfolio with which to use them. The Webex Desk Camera is compatible many of them, including Microsoft Teams, Zoom, Skype for Business, Slack, Google Meet, and more.
  • It can be managed on-prem or in the cloud. Above we talked about the variety of ways in which the Webex Desk Camera can be managed, but let’s dive into it a little more. For starters, it’s a plug and play device. No end user registration is required. The device can be managed in the cloud via Webex Control Hub as part of either a Webex Meetings or Teams deployment. Or, it can be managed on prem by way of Cisco Unified Communications Manager through the Jabber client. However, this latter option will be made available by a future software update.   

Next Steps: Are Webex Desk Cameras the right fit for you?

Still unsure if the Webex Desk Camera makes sense for your organization? Arraya’s collaboration team can help. Our experts can work with you to analyze your current capabilities as well as present and future objectives to help you find the right webcam for you. Keep the conversation going by reaching out to our team today!

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now. 

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Melina Anthony (Director, Customer Experience) and Seirra Lawton (Customer Success Manager) explain CSM and describe how Arraya’s customers can benefit.

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Disruption isn’t hard to come by lately. Between global health crises, ever-advancing digital threats and rapidly evolving technology solutions, today’s organizations have all they can handle. Many seek out the cloud as a counterbalance to that upheaval, but too often it only ends up adding to it. However, this doesn’t have to be the case.

4 Ways Azure VMware Solution Takes Disruption Out of Cloud Migrations

Built by Microsoft and verified by VMware, Azure VMware Solution seeks to give organizations a smoother inroad into the hybrid cloud.  At a high level, it does so by allowing organizations to seamlessly move or extend their on-premises VMware environments into the Azure cloud. This includes fostering an identical user experience for the admins tasked with managing, scaling and securing workflows across on-prem and Azure-based environments.

Let’s dive in to the ways in which Azure VMware Solution can maximize cloud ROI while minimizing unwanted disruption. 

  • Large scale bulk workload migration. Cloud migrations are big jobs. The longer they take, the more inherently disruptive they will be. Azure VMware Solution can shorten the pathway into the cloud using VMware HCX Enterprise. HCX leverages vMotion technology to move hundreds of live workloads directly into the cloud at the same time, with no downtime. This allows organizations to more quickly establish their footprint in the cloud instead of having to adhere to a more deliberately-paced schedule.  
  • Continued access to familiar VMware toolkits. Moving to the cloud shouldn’t require learning a whole new set of tools. Azure VMware Solution acknowledges this point and was engineered with it in mind. Working together, Microsoft and VMware have brought widely-used VMware Cloud Foundation solutions (including vSphere, NSX-T and vSAN) into Azure. This all but eliminates the learning curve for admins, allowing them to pick up virtually where they left off. As such, cloud investments can begin paying off more quickly.   
  • Budget-friendly licensing. Cost is one of the biggest areas in which cloud expectations don’t always align with reality. When that happens, disruption occurs as organizations attempt to right-size or downsize investments on the fly. Azure VMware Solution can help keep costs in check through Azure Hybrid Benefit. This licensing program enables organizations to use their on-prem Software Assurance-enabled Windows Server and SQL Server licenses as they move into or extend their Azure environment. Furthermore, organizations will receive three free years of extended support for 2008 versions of Windows Server and SQL Server. The cost certainty delivered by these benefits can make cloud journeys more linear and predictable.    
  • Access to the Azure services ecosystem. Cloud environments are, by their nature, fluid. Organizational needs can change on a dime and the cloud must be ready to respond as they do. If they can’t, organizations will be left in the unenviable position of standing idle while they wait for their clouds to catch up – or having to supplement one cloud provider with another. Azure VMware Services seeks to avoid these holdups by connecting organizations to a catalog of Azure services which can be deployed as needed and at an organization’s own pace. This list includes:
    • Azure Backup + Recovery Services for business continuity and short term data retention purposes
    • Azure Security Center + Azure Sentinel for help identifying threats and rolling security best practices and policies out across an organization 
    • Azure Monitor for vCenter for tracking VM usage patterns
    • Azure Update Manager for deploying necessary updates to Windows VMs
    • Azure Traffic Manager + Azure App Gateway to balance the traffic burden shouldered by organizational endpoints and web apps.
    • Azure NetApp Files + Azure File Share to optimize the storage capabilities of local VMs
  • Broad partner network support. Technology environments get more and more complex with each year that goes by, bringing together new partners and approaches. As a tool built on partnership, Azure VMware Solution is able to play with a diverse collection of other technologies. By integrating with technologies from vendors like Dell EMC, Cohesity and Veeam, Azure VMware Solution is better able to support workloads wherever they might travel.

Next Steps: Boost Your Azure VMware Solution with Arraya

Want to learn more about Azure VMware Solution or want to begin leveraging it at your organization? Arraya Solutions can help. Our team can work with you to determine if Azure VMware Solution makes sense for your organization based on your current environment and cloud goals. If so, we can also help you scope, design, migrate and manage your best-of-breed hybrid environment through our Azure VMware Boost offering.

Reach out to us today to start a dialogue!   

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now. 

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It’s happening! The workplaces we left behind last spring are poised to reopen, or at least things are trending in that direction. However, before we can undertake any return to the workplace initiatives, we must first acknowledge that a lot has changed over the past year. Steps must be taken to ensure our old workplaces are ready for the challenges presented by our new work lives.

One area in particular that is worthy of a long look by IT pros is the corporate network. Often viewed as the backbone of the modern enterprise, these technologies may have gathered dust as teams moved offsite. That’s something that will need to change as reopening looms.  

Here are seven questions that can help determine if a network is ready for the next chapter in its organization’s history:

  • What does reopening even mean to us? Some organizations plan to welcome their full workforce back onsite. For others, reopening will not be so neat, with some employees coming back, some staying at home and others working while on the go. Demand on the network will vary greatly depending on the form reopening takes. Organizations will need to define their own strategies, and how they will look in the short and long terms, in order to make the necessary structural adjustments to their network.
  • Are any changes coming to my physical workspace? Dovetailing with that first question, there may not be a need for physical workspaces to look the same as they did pre-pandemic. Organizations seeking to downsize their square footage will likely be able to execute similar corrections to their networking infrastructure, in terms of things like switch size, etc. Workforces, workspaces and organizational needs are all evolving. Network infrastructure must be prepared to do the same.
  • Will I still need a VPN? There was a time when working from home basically required logging in to a VPN. For some, it was the only way to securely access essential files back when work from home was still considered a perk and not an imperative. Even if work from home goes back to being the exception and not the rule, the rise and proliferation of solutions such as Microsoft Teams may still lead some organizations to rethink their reliance on VPN. Obviously, a good deal of weight must be given to an organization’s specific use case and regulatory obligations. Still, there are those for whom VPNs may no longer be mission critical.
  • How have my applications evolved? The applications employees depend on as part of their workdays have done anything but stand still over the last year. Instead, they’ve added a galaxy of new features and capabilities to better support users. Networks that were architected with past iterations in mind may be in for a rude awakening when these evolved apps come back on site. Organizations will need to properly gauge the bandwidth needs of their core applications, how that differs from what they built their environment to handle, and what must be done to close that gap.
  • What will my wireless/wired needs be going forward? Whatever in-person connectivity path an organization chooses, it will likely need some fine-tuning after a year in mothballs. Wired/wireless technology will need to be scaled to address the state of the workforce going forward. Additionally, solutions will probably need to be updated or patched to ensure both a high level of performance and security. It’s understandable if a backlog of updates formed during the pandemic as admins focused on more pressing tasks. All of this will need to be handled prior to bringing anyone back onsite.
  • What else needs to be patched and/or updated? Following on the question above, what other parts of the network may be in need of maintenance or security enhancements? This includes, switches, routers, access points, etc. All of these devices have seen little usage, if any at all, and, as such, have been out of IT’s eye for months at a time. They’ll need to be brought up to speed before they can truly begin supporting workers again.  
  • How much redundancy does my network really need? Internet service outages used to grind workdays to a halt. Employers would be faced with a choice: Send their people home or wait it out. Sending them home made sense, but it raised questions about productivity and security. Now that many employees have spent the last year-plus demonstrating their ability to be productive and safe while at home, the decision in the event of future outages would in theory seem much simpler. With that in mind, organizations might be able to get by with just enough redundancy to allow people to save their work before heading out. Every organization’s needs are unique, but for many, the doubts that once surrounded work from home are no more.      

Next Steps: Plan for your organization’s return to the workplace

Shutting down workplaces everywhere last spring was a huge challenge. Reopening them some twelve months and change later will present its own obstacles to overcome, including with network bandwidth, cyber security and even public health. Arraya’s team can help you answer the above questions and more to properly plan for and execute your return to the workplace. Our goal is the same as yours: Keep people safe and productive and your data secure.

Whether you’ll be re-occupying your workplace, re-imagining it, or residing somewhere in between, Arraya can help. Our team of experts can work with you to design and deploy solutions built around best-of-breed technologies, preparing your organization to thrive in whatever normal comes next. Get started today by scheduling a free strategy session. Our team will work with yours to discuss your workplace plans and evaluate your environment to set you up for success.

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now. 

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We check in with Ron Longley, Arraya’s Director, Data Center, to learn more about the concept of VMware Everywhere.

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What 2020 Taught Us About Cyber Security In Education

It’ll likely be some time before the full story of how COVID-19 has impacted K-12 education is written. However, researchers have at least begun to understand the pandemic’s effects on school districts from a cyber security perspective. It’ll come as no surprise that the threat landscape they faced in 2020 looked very different than those navigated in previous years. In fact, it changed with each passing quarter as the pandemic dragged on. With more seismic operational shifts set to happen in 2021, including a return to in-person learning or a hybrid approach, IT teams will need to learn from how threats evolved during 2020 and prepare for how they could continue to do so this year.

One source of insights into the threats faced by schools around the country last year is The State of K-12 Cybersecurity: 2020 Year in Review. This annual report from the K12 Security Information Exchange and the K-12 Cybersecurity Resource Center serves as one of the definitive sources on publicly-disclosed cyber incidents effecting US school districts.

In one of the report’s more eye-opening sections, researchers documented the cyber incidents faced by school districts last year, not just by volume but in terms of the type of incident. Here’s how each changed over the course of 2020: 

  • First Quarter: During those early, blissful, pre-pandemic days in 2020, K-12 schools disclosed a total of 49 cyber incidents. The most common incidents involved ransomware or some other type of malware. After that, the most frequent events revolved around student/staff data breaches and targeted phishing attacks/business email compromise. The researchers noted that these trends dovetail nicely with those observed in previous years. Once the pandemic hit, however, things started to change.  
  • Second Quarter: During the early days of the COVID-19 pandemic, school districts reported suffering 67 cyber events, up slightly from earlier in the year. The most common incident encountered really reflects that moment in time perfectly: Class/meeting invasions. These are your basic “Zoom-bomb” type attacks where an uninvited guest disrupts either a remote class or a meeting with hate speech, offensive images, etc. Student data breaches were the second most commonly-reported incident.
  • Third Quarter: As the COVID-19 pandemic raged on, school districts saw a massive spike in cyber incidents, with 160 being reported during Q3. This spike was driven, in part, by districts distributing scores of new devices to students/teachers and implementing new platforms with little to no ramp up period. Furthermore, many districts were still also struggling to get a handle on securing remote classes and meetings, evidenced by the fact that class/meeting invasion once again topped the list of the most frequent attack. Student data breaches remained the second most common incident while ransomware/other malware and denial-of-service attacks came in third and fourth respectively.
  • Fourth Quarter: The good news is cyber incidents fell during Q4, although they still greatly exceeded pre-pandemic levels as districts reported 132 incidents during the final months of 2020. This still-high number may have been due to mal-actors targeting districts during particularly vulnerable moments like Thanksgiving and winter holiday breaks. Also, schools finally managed to lock down their remote sessions, sending class/meeting invasion down to third on the list of most common events. Taking the top spot this time around was student and staff data breaches. Ransomware and other malware came in third while denial-of-service attacks finished in fourth place.  

Next Steps: Preparing your organization for the security challenges of 2021

As discussed above, this year will also be one of transition. Luckily, we should all have more time to prepare. While every district is different, those preparations should, at a high level, include the following:

  • Readying onsite solutions for returning educators and students. Machines may need to be updated or patched or networks may need to be re-provisioned to handle the incoming flood of new traffic. After a year in essential hibernation, onsite solutions will be due for some TLC.   
  • Anticipating the unique challenges to come. One example of this would be, for districts embracing a hybrid approach, how will they handle the challenges posed by securing devices as they move back and forth between home networks and school networks? These types of issues will need to be discussed and solved prior to making any operational changes.
  • Revisiting user privileges. With users offsite and out of reach of IT, some districts may have expanded user privileges, giving them more freedom to solve their own issues. As users come back to the building, it’s a good idea to tighten up privileges once again in order to give attackers one less avenue to exploit.
  • Getting ready for anything. Mal-actors are great at evolving based on the situation at hand. Those on the defensive side must be equally nimble. As the State of K-12 Cybersecurity: 2020 Year in Review authors point out: absolute security is a fool’s errand. Instead, leaders must be able to “identify potential risks, weigh the likelihood and significance of the real-world impacts of those risks should they come to pass,” and prepare accordingly.

These are just a few of the ways in which districts should prepare for the transitions that lie ahead in 2021. Need help navigating the threat landscape of today (and tomorrow)? Arraya can help. Our cyber security experts can help you audit your capabilities and processes in search of high risk vulnerabilities. We can also help you deploy the solutions you need to close those gaps in order to keep your users and students safe. Reach out to our team today to start a conversation!

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now.

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Everything You Need to Know about VMware Cloud Foundation 4.2

Released earlier this year, VMware Cloud Foundation version 4.2 sports a deep bench of new features and integrations. Among the stated goals of these additions? Deliver enhancements in terms of scalability, security and support for developers. We reached out to our data management team to learn more about the ways in which this latest iteration of VMware’s hybrid cloud management platform intends to achieve those objectives.

vSAN HCI Mesh

The first feature our team elected to highlight is one that should be familiar to anyone following our Expert Q&A video series. Back in January, we interviewed Arraya Solutions Architect Kirk Freeman about the new capabilities coming with the release of vSAN 7.0 Update 1. The one that most caught Kirk’s eye back then was vSAN HCI Mesh. As it turns out, vSAN HCI Mesh is also one of the most eye-catching parts of VCF 4.2.

As of this new version, VCF now fully supports vSAN HCI Mesh. In case you missed Kirk’s earlier analysis of this feature, let’s talk about what it can do. Essentially, HCI Mesh splits compute and storage resources into separate components within a hyperconverged infrastructure environment. By doing this, it can help organizations accomplish two things. One: It can drive down CAPEX costs by supporting a more efficient approach to capacity that involves sharing resources among multiple clusters. Additionally, it can lower OPEX costs by reducing demand on storage resources.

It’s worth noting that VMware has said this is only the beginning for vSAN HCI Mesh and VCF as more enhancements are in the pipeline.

vSAN Data Persistence Platform

Last fall, the vSAN Data Persistence platform debuted, giving modern stateful service providers a way to run their solutions on VMware infrastructure. For VMware users, this opened the door to new hybrid offerings including object storage and NoSQL databases. With the VCF 4.2 release, VMware has expanded what can be accomplished with the vSAN Data Persistence platform.      

VCF 4.2 includes new integrations to a pair of S3-compatible object storage providers, Cloudian and MinIO. The Cloudian plug-in will give application developers a sandbox hosted on Cloudian’s S3-API platform. Apps written on that platform can then be easily and seamlessly migrated into the public cloud over a Kubernetes-based cloud extension. VMware sees this catering to a variety of use cases including big data apps, analytics, file tiering and data protection.

As for MinIO, it should shorten the deployment runway for enterprise Kubernetes-orchestrated apps. MinIO will also introduce a scalable, server-based architecture for Kubernetes or object storage-needy workloads. VMware believes this plug-in will be best suited for artificial intelligence and machine learning workloads.   

Together, these plug-ins will give developers more freedom to pursue and execute projects by letting them address their own storage needs.  

NSX-T 3.1 Federation

Modern applications call a variety of environments home, running in the cloud, on various hypervisors, and via on-prem servers. The resulting interconnected web could be as difficult to manage as it was to secure. By bringing support for NSX-T Federation to VCF as part of the 4.2 release, VMware is looking to reduce some of that burden on admins.

NSX-T 3.1 Federation allows admins to manage and defend multiple NSX-T instances from a single, centralized location. It does this by creating stretched networks and gateways across dispersed VCF and NSX-T deployments. Using these diverse avenues, admins can push security policies, manage network consumption, and – if necessary – execute widespread disaster recovery.

With NSX-T 3.1, applications workloads will be more mobile, secure, and available, all things that will make life easier on the admins tasked with overseeing them.

5 additional updates coming with VMware Cloud Foundation 4.2

Those three updates are certainly, in our opinion, a big deal. However, three in no way equates to the “deep bench” we promised earlier. So, here’s a quick fly-by of the rest of what VMware Cloud Foundation 4.2 has to offer: 

  • Static IP Pool for NSX-T tunnel end points (TEP). VCF 4.2 introduced an alternative to dynamic host configuration protocol (DHCP) in the form of static IP pools for NSX-T TEP networks. This configuration can apply to workflows including VMware infrastructure domains with uniform L2 clusters. 
  • Release versions UI. Now included within the SDDC Manager UI is a Release Versions page. Using this page, admins can learn about new features, end of support dates, and VCF releases. With this information, they will be better able to plan for the future of their environment.  
  • Enhanced lifecycle planning. For one reason or another, not every iteration of VCF will make sense for every organization. Admins can now filter out available upgrade bundles in the SDDC Manager or via public APIs.  
  • Improved upgrade resiliency. VCF 4.2 better ensures the durability of upgrades through new features like password validation pre-checks, API performance optimization and improved ESXi error reporting. 
  • Support for Advanced Security Add-Ons. Separate from the 4.2 release, VMware also introduced compatibility with new bolt-on security capabilities to better secure VCF against today’s advanced threat landscape. Included on this list are:   
    • Next generation anti-virus, workload audit/remediation and EDR via Carbon Black.
    • Advanced Threat Prevention add-on for select NSX Data Center editions that includes NSX Firewall, Distributed IDS/IPS, and more.
    • NSX Advanced Load Balancer complete with Web App Firewall.

Next Steps: Enable your advanced application capabilities with VCF 4.2

There’s a lot more to VMware Cloud Foundation 4.2 than we can cover in one blog post. If you’d like to learn more about the features and updates included in this release, or would like to bring it to your environment, Arraya can help. Our team will work with you to explore every corner of VCF 4.2 in order to make sure it makes sense for you. Reach out to us today to start a conversation!

Visit https://www.arrayasolutions.com//contact-us/ to connect with our team now. 

Comment on this and all of our posts on: LinkedIn, Twitter, and Facebook. 

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Episode 3: Where Does CSM Fit Into Your Technology Journey?

On this episode of the Arraya Insights Vodcast, our panel looks at the customer experience. Specifically, they look at Arraya’s Customer Success Management practice and the role it can play in helping organizations extract full value from their technology investments.

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We check in with Kirk Freeman (Solutions Architect) to learn about what’s new as part of VMware vSAN 7.0 Update 2!