There was a time when IT was seen as the people who lurked in the shadows, tucked away in massive data centers, only emerging whenever a copier or a computer was on the fritz. That was also when a company’s IT department was the only way for an organization to get at information services. IT was the majority, if not the only, decision-maker in terms of what products were used, how they were delivered, how often they were updated and how they were secured.
Enter the cloud.
In today’s business world, IT pros are still the first people to hear when something goes wrong. But as technology’s role in supporting the business grows, companies are putting increased pressure on IT to deliver, support and maintain business-critical services. Furthermore, the consumerization of IT has placed a massive amount of control and technology at the fingertips, or should we say credit cards, of non-techies. [Read more…] about Arraya Has Embraced ESM: Why You Should Too

