March 27, 2020 – Arraya Solutions announced today that it has completed all of the criteria necessary to be authorized as an official Cisco Webex Contact Center partner. This designation certifies that Arraya has gathered the knowledge and the skill required to sell, design, deploy and support Cisco Webex Contact Center solutions across the company’s diverse customer base.
Cisco Webex Contact Center represents a first of its kind solution. This technology brings together the flexibility, scalability and low maintenance of the cloud and merges it with the reliability and security of Cisco’s on premises call center solutions. The result is a modern, innovative tool designed to maximize positive customer experiences, in turn laying the foundation for long-lasting relationships. By achieving its Webex Contact Center Authorization, Arraya joins a select group of partners nationwide able to connect organizations with this technology.
“It’s an honor to receive our Webex Contact Center Authorization,” said David Bakker, CTO of Arraya Solutions. “As a company, we take a lot of pride in staying ahead of the curve in terms of the trends set to shape our industry and change the way our customers operate. Bringing the cloud to contact centers is going to free up agents to better serve customers and free IT from deploying and managing on premises infrastructure.”
The Webex Contact Center Authorization is just the latest Cisco certification achieved by Arraya’s team. Arraya’s other Cisco certifications focused on collaboration include the Advanced Collaboration Architecture Specialization, the Customer Experience Specialization, and the Cisco Unified Contact Center Express Authorization among others.
Director, Marketing and Communications