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Microsoft Updates Its Servicing Model: Say Goodbye to the SAC and Hello to Azure Stack HCI

Arraya Insights| August 31, 2021

Microsoft recently announced that it will be updating its servicing model starting with Windows Server 2022.   Previously, Microsoft offered two release channels:   Long-Term Servicing Channel (LTSC)  For the LTSC, a new major version of Windows Server is released every 2-3 years and users are entitled to 5 years of mainstream support and 5 years of extended support. This channel is appropriate for systems that […]

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6 Questions You Need to Answer Before A Network Outage

Arraya Insights| March 29, 2018

Support contracts aren’t a sexy topic. They’re tedious, they consume a ton of time and energy, and, when the process is over, those efforts may net IT an even larger expense to fit into budgets. Actually, saying support contracts typically aren’t a sexy subject may be putting it mildly, however, as any organization that’s run […]

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5 Traits Help Desks Need to Thrive in Today's Business World

Arraya Insights| February 22, 2016

It’s 9:30 Tuesday morning. Do you know where your end users are? The answer to that question used to be pretty straightforward. On a typical day, most IT pros could guess end users were at their desks or in a meeting. In recent years, thanks to the skyrocketing popularity of and interest in telecommuting, answering […]

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Microsoft Offers SMBs an Easy, Affordable Path to the Cloud

Arraya Insights| February 11, 2016

Enterprise-level collaboration systems used to carry with them enterprise-sized price tags and maintenance needs. Thanks to Microsoft’s Cloud Service Provider (CSP) program, however, that’s no longer the case. CSP allows companies of all sizes to utilize Microsoft’s industry-leading cloud solutions including Office 365 and Azure in the way that makes the most sense to them […]

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4 Obstacles Keeping You from the Help Desk Talent You Need

Arraya Insights| February 10, 2016

Here’s some good news: 46% of companies expect their IT budgets to increase in 2016 – opening the door for new solutions, new tools, and likely, some new challenges for the Help Desk. It’s a positive when IT has the resources to make potentially long-awaited upgrades. However, changes often mean more work for the Help […]

Stress-Free Office 365 Roll-outs, Expansions with Arraya’s Managed Services

Arraya Insights| November 3, 2015

There are plenty of roads which lead companies to embark on or expand upon an Office 365 deployment. Things like mobility, email, file sharing and social collaboration are on that list, and each one can have a positive impact on an organization.  Those elements require careful planning and consideration before their full value can be […]