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Organizations are Revamping Their Approach to Voice: Should Yours?

Arraya Insights| February 14, 2020

Organizational voice strategies used to revolve around the handsets perched on employees’ desks or near their workstations. These physical devices aren’t going anywhere; however, the strategies around them have expanded as organizations look to incorporate a more diverse set of solutions and approaches. As it has throughout the IT stack, this pursuit has landed many […]

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Tapping the Hidden Value of Aging Endpoints with Cisco TMP

Arraya Insights| June 13, 2017

Even in our mobile-first world, the desktop phone remains a staple of business collaboration. For many – 65% according to research conducted by CIO Online – it’s their preferred method of taking business calls. Beyond their importance as a vehicle for collaboration, these phones may also be hiding additional value, particularly as they age. Under […]

Magic Quadrants Show the Way in Tenuous Collaboration Space

Arraya Insights| April 4, 2017

The telecom space has seen its share of upheaval lately. Considering the importance of collaboration tools to modern businesses, it’s not surprising many organizations have expressed concern about the future of their platform. Should these businesses decide to strike out in search of a more stable solution, they’d be hard-pressed to find a steadier option […]

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Troubleshooting Tip: Solving a Persistent Cisco IP Phone Registration Issue

Raj Shanmugam| November 8, 2016

Troubleshooting Cisco IP phone registration issues. The project sounded easy … at first. By the time I was finished, I realized things aren’t always as easy as they sound. Just allow me to narrate my experiences for you. I happened to engage with one of our customers for a new cluster installation and to migrate […]

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Is the Clock Ticking on Your UC Manager Deployment?

Arraya Insights| September 12, 2016

This summer is still winding down, but it’s never too early to start looking ahead to next summer – especially for businesses who rely on Cisco’s UC Manager. On July 31, 2017, UC Manager versions 8.5 and 8.6 will each reach their end-of-support date. Life won’t be easy for businesses caught still using either of […]

Examining the Real World Impact of Video Conferencing: 3 Use Cases

Arraya Insights| March 8, 2016

Email, IM, phone calls – they all help us connect with colleagues, however, sometimes they’re not enough. There’s an old adage about how 93% of communication is nonverbal. Putting aside whether or not the percentage really is that high, the importance of face time to building long-lasting connections can’t be ignored. How can this need […]

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Cisco Reveals New Cloud-Based Workplace Communication Solution

Arraya Insights| December 15, 2015

Perhaps the biggest story out of last week’s Cisco Collaboration Summit was that Spark, Cisco’s team-based communication and collaboration app, is about to undergo some major changes. Come the new year, Spark will no longer be a mere messaging app, but will evolve into an entire platform. This transformation could end up having a major […]

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One Must-Have Ingredient for a Simple, Secure UC&C Deployment

Arraya Insights| September 9, 2015

Larger budgets and the need for better teamwork among employees are going to make Unified Communications & Collaboration (UC&C) solutions a hot topic over the course of the next three years. Despite the upsides and the fact that the corporate purse strings have been loosened, there are still obstacles IT will need to overcome before […]

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Managed Services or New Hires?

Arraya Insights| July 10, 2015

Torn between opting for a Managed Services partnership and going the new hire route to expand the capabilities of your IT team? If both options seem to be on equal footing at first, a deeper dive can reveal intangibles which may provide some separation. These five questions can give you the clarity you need to […]

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5 Things You Need to Know about Cisco Collaboration Edge

Arraya Insights| April 16, 2015

Workspaces used to be defined by a couple of cube walls, a desk, a computer and a landline phone. More and more though, the definition is changing to wherever you happen to be, with essentially whatever device you have in front of you. The pros and cons of this evolution have been well-documented. Delivering the […]

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